NewVoiceMedia puts customers at the heart of its Summer ’16 release to enable more successful conversations

NewVoiceMedia will announce its Summer ’16 release today at its inaugural conference Connect. CEO Jonathan Gale will reveal several significant product enhancements that will transform the way businesses of all sizes connect with their customers worldwide, enabling them to deliver a more efficient and personalised experience. Continue reading NewVoiceMedia puts customers at the heart of its Summer ’16 release to enable more successful conversations

CallMiner Eureka Announces New and Improved Speech Recognition – Most Accurate and Fastest in the Industry

PRESS RELEASE: CallMiner announces a significant improvement in the CallMiner Eureka speech-to-text recognition engine. Already delivering the industry’s fastest speed to intelligence in customer engagement analytics, the upgraded recognition capability delivers up to 80-90% word recognition accuracy, with improved performance for low fidelity call recordings, up to 10x real-time processing speed, support for over 20 languages and dialects, and other advanced speech recognition capabilities. Continue reading CallMiner Eureka Announces New and Improved Speech Recognition – Most Accurate and Fastest in the Industry