NewVoiceMedia puts customers at the heart of its Summer ’16 release to enable more successful conversations

NewVoiceMedia will announce its Summer ’16 release today at its inaugural conference Connect. CEO Jonathan Gale will reveal several significant product enhancements that will transform the way businesses of all sizes connect with their customers worldwide, enabling them to deliver a more efficient and personalised experience. Continue reading NewVoiceMedia puts customers at the heart of its Summer ’16 release to enable more successful conversations

CallMiner Eureka Announces New and Improved Speech Recognition – Most Accurate and Fastest in the Industry

PRESS RELEASE: CallMiner announces a significant improvement in the CallMiner Eureka speech-to-text recognition engine. Already delivering the industry’s fastest speed to intelligence in customer engagement analytics, the upgraded recognition capability delivers up to 80-90% word recognition accuracy, with improved performance for low fidelity call recordings, up to 10x real-time processing speed, support for over 20 languages and dialects, and other advanced speech recognition capabilities. Continue reading CallMiner Eureka Announces New and Improved Speech Recognition – Most Accurate and Fastest in the Industry

Oxxio Customers Get Personal Advice from Energy Buddy ‘O’

PRESS RELEASE: Oxxio has become the world’s first energy supplier to introduce a bot to interact with customers. The intelligent next level chatbot, named ‘O’, provides Oxxio App users with personal and relevant insights into their energy consumption and helps them to interpret their personal data in innovative ways to reduce energy usage and costs. ‘O’ was developed by CX Company and TamTam and is available now on the Oxxio app. Continue reading Oxxio Customers Get Personal Advice from Energy Buddy ‘O’

Viva Technology Gets Underway with a Look at the Future of Bots in Customer Service

PRESS RELEASE: Webhelp, Europe’s third largest customer experience and BPO company, will explore the future of bots and how the world of customer experience will change as a result of their increasing use at this year’s inaugural Viva Technology summit in Paris. Continue reading Viva Technology Gets Underway with a Look at the Future of Bots in Customer Service