Webhelp Announces Acquisition of Contact2Value

PRESS RELEASE: Leading global business process outsourcing company, Webhelp, has announced the acquisition of top Dutch customer experience firm Contact2Value. Contact2Value is a specialist operator in inbound retention and outbound services and will enhance and expand Webhelp’s capabilities in these areas in the Dutch market. Continue reading Webhelp Announces Acquisition of Contact2Value

Magnetic North appoints Enda Kenneally to Vice President of Sales & Business Development

PRESS RELEASE: Magnetic North has appointed Enda Kenneally as Vice President of Sales and Business Development, further strengthening the UK management team. Previously UK MD of Mitel, Kenneally is well known in the industry as a powerhouse of revenue generation, channel management and growth. Most recently, as a member of Avaya’s senior leadership, she was responsible for the company’s global BT partnership, Avaya’s second biggest global revenue stream. Continue reading Magnetic North appoints Enda Kenneally to Vice President of Sales & Business Development

International Hospitality Company Moves to inContact’s Scalable Customer Interaction Cloud

PRESS RELEASE: inContact announced a global hospitality group is transitioning 250 agents from their on-premises legacy contact center system to inContact’s scalable Customer Interaction Cloud. Implementing inContact’s omnichannel cloud solution provides the contact center tools needed to achieve better business outcomes. Continue reading International Hospitality Company Moves to inContact’s Scalable Customer Interaction Cloud

Auto & General drives insurance transformation with Avaya

PRESS RELEASE: Australian insurance provider, Auto & General, has selected Avaya to integrate communications into all its business processes to enable a seamless experience for its customers. Through this smart transformation Auto & General will be better positioned to provide the omni-channel, anytime and anywhere expectations of consumers today and into the future. Continue reading Auto & General drives insurance transformation with Avaya