NICE Introduces First Truly Omni-channel Recording Platform with Engage 6.5

PRESS RELEASE: NICE announced a set of enhancements to NICE Engage, making it the first truly omni-channel interaction recording platform in the market. With the latest release, global contact centres can benefit from improved regulatory compliance, enhanced and comprehensive business insights, and a seamless customer experience. Continue reading NICE Introduces First Truly Omni-channel Recording Platform with Engage 6.5

Gigaset pro delivers VoIP solution to new UNICEF offices

PRESS RELEASE: UNICEF has chosen Gigaset pro to provide a full package of telephony services for its new offices. The United Nations children’s rights organization has recently moved from Voorburg to new premises in The Hague. UNICEF has called in IconneCT4u, provider of communication solutions, and Gigaset pro to supply telephony services which are fully in line with the requirements of its new offices, comprised exclusively of flexible workstations on three different floors. Continue reading Gigaset pro delivers VoIP solution to new UNICEF offices

Noble Systems to Host 2016 SNUG APAC Conference

PRESS RELEASE: Noble Systems will host its 2016 Select Noble Users Group (SNUG) Conference for the APAC region next month in Melbourne, VIC, Australia on the 3rd to 4th of August at The Langham Hotel l. The conferences help Noble’s users “get connected” to their Noble products, to other users facing similar business challenges, and to the Noble Systems team, so they can work faster and smarter, lower costs, and optimise results. Continue reading Noble Systems to Host 2016 SNUG APAC Conference

Liquid Voice achieves call recording certification from Avaya

Liquid Voice has announced it has received Avaya Certified Interoperability status for its call recording products providing confidence to Avaya customers and partners seeking a feature rich, software based call recording solution. Liquid Voice believe that it is one of only two call recording technology suppliers to have passed all valid test cases on the latest version of the Avaya Aura Communication Manager. Continue reading Liquid Voice achieves call recording certification from Avaya