CSC Finalizes Acquisition of Aspediens to Expand its Position as a Top ServiceNow Integrator

PRESS RELEASE: CSC announced it has closed the acquisition of Aspediens, one of Europe’s leading providers of technology-enabled solutions for the service management sector. Aspediens will join Fruition Partners, a CSC company, and CSC’s worldwide ServiceNow® practice. Continue reading CSC Finalizes Acquisition of Aspediens to Expand its Position as a Top ServiceNow Integrator

Mind the Reality Gap: Five dangerous misconceptions when sharing our personal data

PRESS RELEASE: Consumers in the UK have little understanding of the complexities surrounding the security of their personal data and are falling prey to a host of myths that could put them at risk according to a leading data specialist. Relying on these misconceptions can lead people to fail to take adequate precautions and can expose valuable personal data to hackers and criminals. Eckoh, specialists in managing secure payment systems and implementing contact centre technologies have drawn up a list of the five most common data security myths. Continue reading Mind the Reality Gap: Five dangerous misconceptions when sharing our personal data

Sematell and telegra join forces for intelligent omni-channel customer service

PRESS RELEASE: Sematell, a leading provider of interaction solutions, and telegra, a network operator and innovative PC system developer, will be working together even more closely in future: Under a development partnership, the two companies intend to integrate their software consisting of telegra ACD and Sematell ReplyOne software platforms optimized for use in customer service centers into one jointly defined interface and handover protocol and make this integrated solution available for users under one central interface. Continue reading Sematell and telegra join forces for intelligent omni-channel customer service

Upstream Works announces new software that personalizes the contact center experience

PRESS RELEASE: Upstream Works Software announces the availability of Version 2.6 of its signature software, Upstream Works for Finesse (UWF). This latest release provides features that enhance both the agent and customer experience, and includes deeper integration capabilities and simplified management. Continue reading Upstream Works announces new software that personalizes the contact center experience

RightAnswers Extends Reach of Contact Centers with Peer-to-Peer Support Communities

PRESS RELEASE: RightAnswers, Inc, announced the worldwide release of RightAnswers Community, a social customer service channel and social intranet tool for peer-to-peer support. In RightAnswers Community, customers help customers and agents help agents find answers faster – reducing the time agents spend on calls and increasing customer satisfaction. Continue reading RightAnswers Extends Reach of Contact Centers with Peer-to-Peer Support Communities