Aeriandi Expands Scope of Secure Recording Products Through New Partnership with Proxy Networks

PRESS RELEASE: Aeriandi, a leading provider of secure voice services, and Proxy Networks, a global leader in remote support and access solutions, today announced a new strategic partnership. The agreement will see Proxy Networks’ screen capture technology incorporated into Aeriandi’s portfolio of secure payment and recording solutions, helping both companies meet the growing client demand for all-in-one secure recording capabilities. Continue reading Aeriandi Expands Scope of Secure Recording Products Through New Partnership with Proxy Networks

HireIQ Introduces Next-Generation WFO 2.0 for Customer Service Organizations.

PRESS RELEASE: HireIQ Solutions announced that it has introduced the next-generation of customer engagement center workforce optimization – WFO 2.0. The company’s approach more completely and effectively incorporates the human capital component of the current workforce optimization technology and process model through the use of specialized customer engagement assessment solutions. Continue reading HireIQ Introduces Next-Generation WFO 2.0 for Customer Service Organizations.