Webhelp Wins European Contract with Unilever

Global customer experience and business process outsourcer, Webhelp, has been selected by international consumer goods giant Unilever, to deliver customer contact services across Europe. The contract will see Webhelp handling the day to day management of the customer voice, email and whitemail communications for around 400 of Unilever’s consumer brands from sites in the UK, France, Germany, Netherlands and Italy. Continue reading Webhelp Wins European Contract with Unilever

Verint: How to become a business high-flier

BLOG by Graeme Gabriel, Strategic Back Office WFO Consultant at Verint… Back when human flight was a new frontier, aviation pioneer Igor Sikorsky famously said “aeronautics was neither an industry nor a science. It was a miracle”. That miracle now happens more than 100,000 times a day. The world available to anyone with enough money to pay their way. And pay they do: the UK aviation industry generates £60bn revenue each year, with ambitious plans for further growth. Continue reading Verint: How to become a business high-flier

Cloud Contact Center Platform From Enghouse Interactive, CCSP 7.2 Brings Enhanced Usability, Gadget API Integration and Connector for Skype for Business

Enghouse Interactive detailed new features and functionality in the latest iteration of Contact Center Service Provider 7.2, (CCSP). Updates to its highly regarded cloud contact center platform streamline workflow and enhance usability to increase productivity and revenue, while lowering total cost of ownership (TCO). Continue reading Cloud Contact Center Platform From Enghouse Interactive, CCSP 7.2 Brings Enhanced Usability, Gadget API Integration and Connector for Skype for Business

Arkadin and Pexip Announce Strategic Partnership to Deliver More Efficient and Productive Virtual Meetings

PRESS RELEASE: Arkadin, an NTT Communications company and Pexip, a leading innovator in scalable, distributed collaboration software announced a strategic partnership that will enable Arkadin’s customers to enjoy more engaging and successful meeting experiences. Continue reading Arkadin and Pexip Announce Strategic Partnership to Deliver More Efficient and Productive Virtual Meetings