HotelREZ transforms customer experience with cloud technology from NewVoiceMedia

NewVoiceMedia announced that HotelREZ Hotels & Resorts is using ContactWorld for Service to enhance its customer experience. HotelREZ signed an agreement with NewVoiceMedia for ContactWorld following deployment of Salesforce, to power its voice reservation service, TelREZ. Continue reading HotelREZ transforms customer experience with cloud technology from NewVoiceMedia

Sunrise Software enhances Service Desk Institute compliant Performance Results Reports to support proactive monitoring of KPIs

PRESS RELEASE: Sunrise Software announced that it is launching new and updated versions of the Service Desk Institute (SDI) accredited Performance Reports, enabling organisations to take a more active and informed role in the monitoring of the service desk performance over a rolling 12-month period. Continue reading Sunrise Software enhances Service Desk Institute compliant Performance Results Reports to support proactive monitoring of KPIs

Latest Jabra price promotion eases pressure on Public Sector IT budgets

Jabra has launched a promotion to support Public Sector organisations’ increasing need for cost-effective, high-quality technology investments. The offer, available from 1st July and valid until 30 September 2016, runs across selected products within the company’s headset and speakerphone portfolio, including the Jabra BIZ™ 2300, Jabra Evolve 40 range, Jabra PRO™ 920 and 930 and the Jabra SPEAK™ 510.* Continue reading Latest Jabra price promotion eases pressure on Public Sector IT budgets

IoT Goes Mainstream: Vodafone Research Finds 76% of Companies Believe the Internet of Things is Critical to Future Success

PRESS RELEASE: Vodafone published its fourth annual IoT Barometer Report – the leading global survey of business sentiment regarding innovation and investment in the Internet of Things, the term used to describe the evolution of a new generation of devices and processes using connected network intelligence to deliver advanced capabilities. Continue reading IoT Goes Mainstream: Vodafone Research Finds 76% of Companies Believe the Internet of Things is Critical to Future Success