Callback for Everyone: Virtual Hold Technology Expands Market Reach With Acquisition of CALLPROMISE

PRESS RELEASE: Contact centers increasingly turn to the cloud for solutions that once required cumbersome technology investments. To fuel callback services that scale to any contact service investment, Virtual Hold Technology (VHT) has acquired CALLPROMISE, a multichannel, cloud-based, callback-platform provider. Continue reading Callback for Everyone: Virtual Hold Technology Expands Market Reach With Acquisition of CALLPROMISE

Grass Roots and Questback launch Tune to transform customer experience feedback for midsize brands

PRESS RELEASE: Grass Roots and Questback announce the launch of Tune, a quick-to-deploy packaged customer survey solution based on proven Customer Experience (CX) approaches already in place with major brands. Designed by industry experts, it will enable brands to listen to and act upon their customers’ feedback. Continue reading Grass Roots and Questback launch Tune to transform customer experience feedback for midsize brands

VoiceSage Upgrades To The Big Data Level

PRESS RELEASE: Fast-growing proactive contact services leader VoiceSage has announced the latest improved version of its cloud-based voice and SMS messaging suite. The new version of the solution from the Irish headquartered business services leader will help organisations across multiple sectors meet their customer communications challenges says the firm. Continue reading VoiceSage Upgrades To The Big Data Level

eg operational intelligence® delivers further benefits within Geoban Collections & Recoveries

PRESS RELEASE: Geoban UK, a wholly owned subsidiary of Banco Santander and a non-profit plc registered in the UK, forms part of the Santander Group and manages transactions conducted by the Group’s banks and financial institutions in the countries where it operates. The eg operational intelligence® software suite was successfully implemented within Geoban UK in 2012, together with associated training and support. Continue reading eg operational intelligence® delivers further benefits within Geoban Collections & Recoveries