Eckoh announces acquisition of Klick2Contact

Eckoh is delighted to announce the acquisition of Klick2Contact EU Ltd (“K2C”), which specialises in live web help and Omni-channel customer engagement services. Founded in 2011, by the current CEO Graham Pollard, K2C represents an attractive acquisition for Eckoh, bringing significant expertise in complementary customer contact services. The K2C suite of live help and customer engagement services consists of Web Chat, Instant Call-Back, Knowledge Base, Social Media Monitoring and Engagement, Full Workflow and Email Management, all of which are offered in real time. Continue reading Eckoh announces acquisition of Klick2Contact

Liquid Assure offers scalable, reliable and flexible call recording designed for the largest organisations

PRESS RELEASE: Liquid Voice has announced a new high end call recording solution able to scale to the largest call centres and multi-site organisations. Liquid Assure is the result of a two year development process to evolve the Liquid Voice product portfolio into a tiered solution that better serves its diverse customer community. Continue reading Liquid Assure offers scalable, reliable and flexible call recording designed for the largest organisations

TouchCommerce launches TouchAssist to provide enterprises with combination of Virtual Assistant and Live Customer interactions in digital channels

PRESS RELEASE: TouchCommerce announced its newest product, TouchAssist, which enables brands to offer intelligent automated conversations leading consumers to self-serve on digital channels. Leveraging virtual assistant technology from Nuance Communications, TouchAssist allows brands to create human-like dialogue with a “smart” virtual assistant or chat bot. Continue reading TouchCommerce launches TouchAssist to provide enterprises with combination of Virtual Assistant and Live Customer interactions in digital channels

NICE Actimize Launches Authentication-IQ Solution to Enhance Omni-Channel Authentication Management and Customer Experience

PRESS RELEASE: NICE Actimize, a NICE business, announces the launch of Authentication-IQ, a solution that manages multiple authentication methods across financial institution channels with a unified strategy, enhancing both security and customer experience while improving cost efficiency. Continue reading NICE Actimize Launches Authentication-IQ Solution to Enhance Omni-Channel Authentication Management and Customer Experience

Affinity Water enhances its cloud-based contact centre solution from Intelecom to further support its business and introduce new services for customers

PRESS RELEASE: Intelecom announced that Affinity Water has built on the success of its original Intelecom implementation to support the organisation’s business, workforce and customer base. The UK’s largest water-only supplier operates a 300-strong contact centre that serves a population of 3.5 million people and manages on average 90,000 calls every month. Continue reading Affinity Water enhances its cloud-based contact centre solution from Intelecom to further support its business and introduce new services for customers

Leading Storage Company Selects Zappix Visual IVR as Customer Service Platform

PRESS RELEASE: Zappix, a smartphone Visual IVR software innovator, has added Moishe’s Self Storage to its growing client roster. The Zappix platform offers a visual representation of an Interactive Voice Response (IVR) call menu on a smartphone or computer screen to offer customers visual self service. Zappix facilitates menu navigation for smartphone users who simply select responses by touch from the list of options displayed on their screen. Continue reading Leading Storage Company Selects Zappix Visual IVR as Customer Service Platform

Battle of the Bots – how early adopters of Bots will get the winning edge

PRESS RELEASE: Those in customer service willing to be innovative and be leaders in the adoption of Chat Bots will have the winning edge, according to myclever™ Agency. In a new report from the social media experts, 1,000 UK consumers were surveyed on whether current digital services are fully meeting consumer expectations and their views on whether new technology, such as Chat Bots, could help improve customer service. Continue reading Battle of the Bots – how early adopters of Bots will get the winning edge