Eckoh announces acquisition of Klick2Contact

Eckoh is delighted to announce the acquisition of Klick2Contact EU Ltd (“K2C”), which specialises in live web help and Omni-channel customer engagement services. Founded in 2011, by the current CEO Graham Pollard, K2C represents an attractive acquisition for Eckoh, bringing significant expertise in complementary customer contact services. The K2C suite of live help and customer engagement services consists of Web Chat, Instant Call-Back, Knowledge Base, Social Media Monitoring and Engagement, Full Workflow and Email Management, all of which are offered in real time. Continue reading Eckoh announces acquisition of Klick2Contact

Liquid Assure offers scalable, reliable and flexible call recording designed for the largest organisations

PRESS RELEASE: Liquid Voice has announced a new high end call recording solution able to scale to the largest call centres and multi-site organisations. Liquid Assure is the result of a two year development process to evolve the Liquid Voice product portfolio into a tiered solution that better serves its diverse customer community. Continue reading Liquid Assure offers scalable, reliable and flexible call recording designed for the largest organisations

TouchCommerce launches TouchAssist to provide enterprises with combination of Virtual Assistant and Live Customer interactions in digital channels

PRESS RELEASE: TouchCommerce announced its newest product, TouchAssist, which enables brands to offer intelligent automated conversations leading consumers to self-serve on digital channels. Leveraging virtual assistant technology from Nuance Communications, TouchAssist allows brands to create human-like dialogue with a “smart” virtual assistant or chat bot. Continue reading TouchCommerce launches TouchAssist to provide enterprises with combination of Virtual Assistant and Live Customer interactions in digital channels

NICE Actimize Launches Authentication-IQ Solution to Enhance Omni-Channel Authentication Management and Customer Experience

PRESS RELEASE: NICE Actimize, a NICE business, announces the launch of Authentication-IQ, a solution that manages multiple authentication methods across financial institution channels with a unified strategy, enhancing both security and customer experience while improving cost efficiency. Continue reading NICE Actimize Launches Authentication-IQ Solution to Enhance Omni-Channel Authentication Management and Customer Experience