Sabio partners welcome major investment in customer engagement technology specialist

Sabio’s key technology partners – Avaya, Verint and Nuance – have welcomed the company’s recent £50 million pound investment from Lyceum Capital, along with the news that Lyceum has committed a further £30 million of available funding to help Sabio augment its ambitious organic growth plans with a number of targeted acquisitions. Continue reading Sabio partners welcome major investment in customer engagement technology specialist

Salesforce launches Shield, improving customer service while complying with new regulation

PRESS RELEASE: Salesforce introduced Shield for Financial Services Cloud. The new solution can be used to assist financial advisors, retirement plan providers and insurance agents in complying with existing and emerging industry regulations such as the U.S. Department of Labor’s (DOL) Fiduciary Rule. Salesforce partners, including Deloitte, will extend the reach of the offering with integration support, training and other expertise. Continue reading Salesforce launches Shield, improving customer service while complying with new regulation

LiveOps Cloud Taps Meg Marsh to Spearhead its New People Department

PRESS RELEASE: LiveOps Cloud announced it has hired Meg Marsh as the Vice President of its People Department. In this newly created role, Marsh will lead the company’s worldwide human resources organization with a focus on developing and executing an innovative, forward-thinking people strategy to attract top talent as well as develop, reward and retain LiveOps Cloud’s employees. Continue reading LiveOps Cloud Taps Meg Marsh to Spearhead its New People Department

Evolve IP Deploys Cloud Communications for MatchBoxFoodGroup

PRESS RELEASE: Evolve IP announced that MatchBoxFoodGroup has overhauled its legacy PBX with Evolve IP’s award-winning cloud IP communications services. More than two dozen associates at MBFG corporate offices, as well as employees at their rapidly growing restaurants, now have access to a sophisticated cloud communications platform that delivers advanced unified communications features, business continuity and a model for implementing IT infrastructure that ensures deployment success for future restaurants. Continue reading Evolve IP Deploys Cloud Communications for MatchBoxFoodGroup

Challenger banks ramp up mobile to take bite out of the Big Four, finds new research

PRESS RELEASE: Challenger banks and building societies are redoubling their mobile banking efforts in a bid to take market share from the Big Four (Barclays, HSBC, Lloyds and RBS), according to new research from Aspect Software. However, according to the customer engagement specialist, a lack of mobile clarity risks stifling their ambitions. Continue reading Challenger banks ramp up mobile to take bite out of the Big Four, finds new research

Civica acquires government digital specialist SFW Ltd

PRESS RELEASE: Civica, a market leader in critical software applications, digital solutions and outsourcing services that help organisations transform the way they work, has announced that Civica UK Limited, the company’s wholly owned subsidiary, has acquired government digital specialist SFW Ltd (“SFW”). Continue reading Civica acquires government digital specialist SFW Ltd