BroadSoft Launches Mobile Offering for Canadian Small Businesses With Rogers

BroadSoft announced that Rogers Communications has selected BroadSoft to power Rogers Unison, a mobile-first cloud PBX offering that enables small businesses to extend the full range of desk phone business telephony features to a user’s preferred mobile devices — ensuring that workers remain productive from any location and at any time. Continue reading BroadSoft Launches Mobile Offering for Canadian Small Businesses With Rogers

Serveurcom Selects Metaswitch for Business Communications

PRESS RELEASE: Metaswitch Networks® announced that Serveurcom, an Internet service provider (ISP) based in Le Mans, France, has deployed Metaswitch’s Business Communications solution to deliver hosted voice and rich unified communications (UC) and collaboration services to its growing customer base. Continue reading Serveurcom Selects Metaswitch for Business Communications

Xura enters strategic partnership with Evamp & Saanga to deliver superior support for customer engagement tool, Xura Elements

PRESS RELEASE: Xura announced its forge team had entered into a strategic partnership with Evamp & Saanga, a leading developer of web, mobile and telecom related applications and solutions for the Middle-East, Africa and South-Asia markets. By working together, Evamp & Saanga can now leverage Xura’s expertise in enterprise engagement solutions across its own applications, while providing system integration and local sales support across its operating regions, primarily focusing on Xura Elements, built on Xura’s forge RTC platform. Continue reading Xura enters strategic partnership with Evamp & Saanga to deliver superior support for customer engagement tool, Xura Elements

Stratus Video and CafeX Collaborate to Give ER Patients Faster Access to Specialized Care

Stratus Video and CafeX Communications announced their collaboration on a new solution that provides a better, more efficient urgent care experience for patients by empowering emergency room staff to immediately reach on-call specialist physicians through virtual communication. Continue reading Stratus Video and CafeX Collaborate to Give ER Patients Faster Access to Specialized Care

GetApp Releases its list of the top 25 Call Center apps for Q3 2016

PRESS RELEASE: GetApp’s newly released Q3 2016 ranking of the top cloud-based Call Center applications has once again put Vocalcom at the top of the list by a large margin, while Talkdesk and Shoretel battled it out for second and third, respectively, with only 3 points separating the two. Continue reading GetApp Releases its list of the top 25 Call Center apps for Q3 2016

Mind the gap! Seasonal working in contact centers

BLOG: Tommy Palomäki, Senior WFM Consultant, Teleopti explains from his own experience how workforce management puts you in control of the busiest summer periods… Soaring temperatures and a bit of sunshine are great news for business as sales of sausages, barbecues and ice-cream rocket and holiday resorts benefit from the mad rush for last-minute trips to the sun but spare a thought for the poor contact centre. Continue reading Mind the gap! Seasonal working in contact centers