Regulated Industry? Say Goodbye to Faceless Communications

Increasingly, customer experience is dictating the direction of travel for customers – whether it’s towards a greater involvement with your business, or if it’s towards your competitors. In regulated industries, there is a specific challenge for improving the customer experience that relates directly to the regulated communications their clients receive: how does a business maintain compliance with the rules whilst also communicating with customers on a personal level? Continue reading Regulated Industry? Say Goodbye to Faceless Communications

BroadSoft Launches Mobile Offering for Canadian Small Businesses With Rogers

BroadSoft announced that Rogers Communications has selected BroadSoft to power Rogers Unison, a mobile-first cloud PBX offering that enables small businesses to extend the full range of desk phone business telephony features to a user’s preferred mobile devices — ensuring that workers remain productive from any location and at any time. Continue reading BroadSoft Launches Mobile Offering for Canadian Small Businesses With Rogers

Serveurcom Selects Metaswitch for Business Communications

PRESS RELEASE: Metaswitch Networks® announced that Serveurcom, an Internet service provider (ISP) based in Le Mans, France, has deployed Metaswitch’s Business Communications solution to deliver hosted voice and rich unified communications (UC) and collaboration services to its growing customer base. Continue reading Serveurcom Selects Metaswitch for Business Communications

Xura enters strategic partnership with Evamp & Saanga to deliver superior support for customer engagement tool, Xura Elements

PRESS RELEASE: Xura announced its forge team had entered into a strategic partnership with Evamp & Saanga, a leading developer of web, mobile and telecom related applications and solutions for the Middle-East, Africa and South-Asia markets. By working together, Evamp & Saanga can now leverage Xura’s expertise in enterprise engagement solutions across its own applications, while providing system integration and local sales support across its operating regions, primarily focusing on Xura Elements, built on Xura’s forge RTC platform. Continue reading Xura enters strategic partnership with Evamp & Saanga to deliver superior support for customer engagement tool, Xura Elements

Stratus Video and CafeX Collaborate to Give ER Patients Faster Access to Specialized Care

Stratus Video and CafeX Communications announced their collaboration on a new solution that provides a better, more efficient urgent care experience for patients by empowering emergency room staff to immediately reach on-call specialist physicians through virtual communication. Continue reading Stratus Video and CafeX Collaborate to Give ER Patients Faster Access to Specialized Care