PRESS RELEASE: Genesys, a market leader in omnichannel customer experience and contact center solutions, and Interactive Intelligence Group Inc., a global leader of cloud and on-premise solutions for customer engagement, communications and collaboration, today announced that they have entered into a definitive agreement under which Genesys will acquire Interactive Intelligence in a transaction valued at approximately $1.4 billion. Continue reading Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company
Monthly Archives: August 2016
Avaya IP Office Increases Security for Cloud-based Deployments, Enhances User Experience
PRESS RELEASE: Avaya announced the latest version of its market-leading unified communications solution for small and midsize businesses. Avaya IP Office release 10 adds a number benefits for businesses in terms of security, resiliency and end-user experience, as well as for the channel partners who serve them. Continue reading Avaya IP Office Increases Security for Cloud-based Deployments, Enhances User Experience
Jabra enhances enterprise voice generated communication with launch of Cortana-integrated headsets
Audio and communications technology specialist Jabra is now offering customers access to Cortana, Microsoft’s digital personal assistant. This is via integrated, Cortana-ready headsets, which offer high-quality audio with the voice-control functionality of Cortana, giving users easy access to all that Cortana has to offer. Continue reading Jabra enhances enterprise voice generated communication with launch of Cortana-integrated headsets
TeleWare announces new Avaya accreditation
TeleWare has announced that it has been awarded Avaya accreditation and will be joining the Avaya DevConnect Program. Gaining this accreditation is an important step in the continued growth of TeleWare as it opens up yet more markets and opportunities. Continue reading TeleWare announces new Avaya accreditation
TMC Names ShoreTel Connect a 2016 Communications Solution Product of the Year Award Winner
PRESS RELEASE: ShoreTel® announced that TMC, a global, integrated media company, has awarded ShoreTel Connect™ a 2016 Communications Solution Product of the Year award. ShoreTel Connect is a unique, single solution and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. Continue reading TMC Names ShoreTel Connect a 2016 Communications Solution Product of the Year Award Winner