Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company

PRESS RELEASE: Genesys, a market leader in omnichannel customer experience and contact center solutions, and Interactive Intelligence Group Inc., a global leader of cloud and on-premise solutions for customer engagement, communications and collaboration, today announced that they have entered into a definitive agreement under which Genesys will acquire Interactive Intelligence in a transaction valued at approximately $1.4 billion. Continue reading Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company

Avaya IP Office Increases Security for Cloud-based Deployments, Enhances User Experience

PRESS RELEASE: Avaya announced the latest version of its market-leading unified communications solution for small and midsize businesses. Avaya IP Office release 10 adds a number benefits for businesses in terms of security, resiliency and end-user experience, as well as for the channel partners who serve them. Continue reading Avaya IP Office Increases Security for Cloud-based Deployments, Enhances User Experience

Jabra enhances enterprise voice generated communication with launch of Cortana-integrated headsets

Audio and communications technology specialist Jabra is now offering customers access to Cortana, Microsoft’s digital personal assistant. This is via integrated, Cortana-ready headsets, which offer high-quality audio with the voice-control functionality of Cortana, giving users easy access to all that Cortana has to offer. Continue reading Jabra enhances enterprise voice generated communication with launch of Cortana-integrated headsets

TMC Names ShoreTel Connect a 2016 Communications Solution Product of the Year Award Winner

PRESS RELEASE: ShoreTel® announced that TMC, a global, integrated media company, has awarded ShoreTel Connect™ a 2016 Communications Solution Product of the Year award. ShoreTel Connect is a unique, single solution and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. Continue reading TMC Names ShoreTel Connect a 2016 Communications Solution Product of the Year Award Winner

Jacada Advances to Preferred Solution Partner Within the Cisco Solution Partner Program

PRESS RELEASE: Jacada announced that it is now a Preferred Solution Partner within the Cisco® Solution Partner Program. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, Jacada is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE. Continue reading Jacada Advances to Preferred Solution Partner Within the Cisco Solution Partner Program

Firstsource employees set to tone up at UK’s first contact centre boot camp

PRESS RELEASE: A Cardiff contact centre is letting its staff swap ringtones for muscle tone thanks to the launch of an innovative new boot camp, the first of its kind in the UK. With a study by experts at the University of Cambridge released last month claiming that sedentary office work can be more damaging for health than smoking, Firstsource Solutions is tackling the issue by enrolling employees on a 12 week fitness challenge. Continue reading Firstsource employees set to tone up at UK’s first contact centre boot camp

Ford Teams Up with Astute Solutions to Deliver Superior Customer Experience in Europe

PRESS RELEASE: Astute Solutions announced their selection by Ford to implement Astute Knowledge across 21 European countries, supporting 18 different languages. Included in the solution are Astute’s artificial narrow intelligence (ANI) and patented natural language processing capabilities. Continue reading Ford Teams Up with Astute Solutions to Deliver Superior Customer Experience in Europe

NewVoiceMedia Doubles Down on Quality and Reach for Contact Centers with Voxbone

In early 2016, NewVoiceMedia made a splash in the contact center space when it announced $30 million in funding for its cloud solution. A few short months later it revealed that it had increased its customer base by 50 percent and international business by 140 percent in FY’2016. In this time of rapid growth for the company, NewVoiceMedia has chosen to leverage Voxbone’s direct inward-dialing (DID) numbers to extend the reach of its cloud contact center platform to a global scale. Continue reading NewVoiceMedia Doubles Down on Quality and Reach for Contact Centers with Voxbone

Content Guru & Teleopti to Optimise Customer Engagement through Exciting New Partnership

PRESS RELEASE: Content Guru and Teleopti have whipped up a storm in the customer engagement space with a ground-breaking fusion of best-in-class workforce management and Cloud Contact Centre capabilities. With the global customer experience market set to become worth £10.77billion by 2020(1), the move marks a critical juncture in the evolution of the contact centre into the customer engagement hub – and the incorporation of crucial internal management features as a part of the mix. Continue reading Content Guru & Teleopti to Optimise Customer Engagement through Exciting New Partnership