Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company

PRESS RELEASE: Genesys, a market leader in omnichannel customer experience and contact center solutions, and Interactive Intelligence Group Inc., a global leader of cloud and on-premise solutions for customer engagement, communications and collaboration, today announced that they have entered into a definitive agreement under which Genesys will acquire Interactive Intelligence in a transaction valued at approximately $1.4 billion. Continue reading Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company

Avaya IP Office Increases Security for Cloud-based Deployments, Enhances User Experience

PRESS RELEASE: Avaya announced the latest version of its market-leading unified communications solution for small and midsize businesses. Avaya IP Office release 10 adds a number benefits for businesses in terms of security, resiliency and end-user experience, as well as for the channel partners who serve them. Continue reading Avaya IP Office Increases Security for Cloud-based Deployments, Enhances User Experience

Jabra enhances enterprise voice generated communication with launch of Cortana-integrated headsets

Audio and communications technology specialist Jabra is now offering customers access to Cortana, Microsoft’s digital personal assistant. This is via integrated, Cortana-ready headsets, which offer high-quality audio with the voice-control functionality of Cortana, giving users easy access to all that Cortana has to offer. Continue reading Jabra enhances enterprise voice generated communication with launch of Cortana-integrated headsets

TMC Names ShoreTel Connect a 2016 Communications Solution Product of the Year Award Winner

PRESS RELEASE: ShoreTel® announced that TMC, a global, integrated media company, has awarded ShoreTel Connect™ a 2016 Communications Solution Product of the Year award. ShoreTel Connect is a unique, single solution and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. Continue reading TMC Names ShoreTel Connect a 2016 Communications Solution Product of the Year Award Winner

Jacada Advances to Preferred Solution Partner Within the Cisco Solution Partner Program

PRESS RELEASE: Jacada announced that it is now a Preferred Solution Partner within the Cisco® Solution Partner Program. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, Jacada is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE. Continue reading Jacada Advances to Preferred Solution Partner Within the Cisco Solution Partner Program

Firstsource employees set to tone up at UK’s first contact centre boot camp

PRESS RELEASE: A Cardiff contact centre is letting its staff swap ringtones for muscle tone thanks to the launch of an innovative new boot camp, the first of its kind in the UK. With a study by experts at the University of Cambridge released last month claiming that sedentary office work can be more damaging for health than smoking, Firstsource Solutions is tackling the issue by enrolling employees on a 12 week fitness challenge. Continue reading Firstsource employees set to tone up at UK’s first contact centre boot camp