Barclays launches Voice Security Technology to all customers from Sunderland contact centre

PRESS RELEASE: Barclays has announced that it is introducing voice security technology to all customers, meaning its telephone banking service will be easier to use and more secure than ever. Staff at Barclays Sunderland Contact Centre are ready for the launch and will be the first site in the UK to operate the new voice security for customers. Continue reading Barclays launches Voice Security Technology to all customers from Sunderland contact centre

GoSquared Revolutionizes its Customer Service with Salesforce Desk.com

PRESS RELEASE: Salesforce announced that GoSquared has been recognized with the Nucleus Research 2016 Technology ROI Award, for transforming its customer service and achieving a 1,624% return on investment (ROI) in just three weeks using Salesforce Desk.com. GoSquared offers real-time user-level analytics for sites and applications, and by deploying Desk.com, the out-of-the-box helpdesk for small businesses, was able to increase customer service efficiency and employee productivity. Continue reading GoSquared Revolutionizes its Customer Service with Salesforce Desk.com

RE/MAX Selects RingCentral as Approved Supplier for Business Communications

PRESS RELEASE: RingCentral announced that RE/MAX has designated RingCentral as an approved supplier for business communications. Under this agreement, RingCentral will provide dedicated RingCentral support and preferred pricing to RE/MAX Affiliates. Already in use by over 500 U.S. and Canada RE/MAX Affiliates, the RingCentral Office® application has become the premier choice of leading brokers/owners who appreciate the mobility, flexibility, and richness of an innovative solution to provide world-class service to their customers. Continue reading RE/MAX Selects RingCentral as Approved Supplier for Business Communications

Aspect Software Welcomes Gene Weaver as Vice President of Solution Consulting

PRESS RELEASE: Aspect Software announced the appointment of Gene Weaver to vice president, solution consulting. Weaver, a technology industry veteran, is tasked with the execution of solution consulting pre-sales operations surrounding of Aspect’s cloud, hybrid, and on-premises customer experience solutions. Continue reading Aspect Software Welcomes Gene Weaver as Vice President of Solution Consulting

UK Business increasingly integrating digital customer services, research finds

PRESS RELEASE: UK businesses are increasingly integrating digital and traditional customer service channels to adapt to changing consumer behaviour, according to the Arvato UK Outsourcing Index. Analysis of customer service outsourcing deals signed in the first half of 2016 (H1 2016), found that 83 per cent of contracts covered multi-channel services, compared with just 50 per cent in the same period in 2015. Continue reading UK Business increasingly integrating digital customer services, research finds