Foehn wins G-Cloud 8 approval to make it four in a row

Foehn announced they are now approved by the Crown Commercial Services as a supplier in the category of ‘Software as a Service’ on the G-Cloud 8 procurement framework, part of the Government’s Digital Marketplace. This is Foehn’s fourth G-Cloud accreditation in succession, spanning a period of four years when the company has been successful in winning significant contracts from local authorities and central government bodies acquiring Foehn’s services through G-Cloud. Continue reading Foehn wins G-Cloud 8 approval to make it four in a row

Genesys Accelerates Customer Experience Innovation and Customisation on AppFoundry and DevFoundry

PRESS RELEASE: Genesys announced significant growth in its enterprise marketplace and developer program. The AppFoundry marketplace now offers over 100 customer experience applications and integrations, while the Genesys DevFoundry developer program supports over 250 active users. Continue reading Genesys Accelerates Customer Experience Innovation and Customisation on AppFoundry and DevFoundry

Toshiba Transforms Customer Service With Clarify Call Recording

PRESS RELEASE: Toshiba America Information Systems, Inc., Telecommunication Systems Division announced Clarify Call Recording for Toshiba’s unified communications platforms IPedge®and Strata® CIX with IPedge App Server. Clarify is a powerful yet easy-to-use call recording solution that helps ensure call quality and compliance in any business, including contact centers or sales desks concerned with customer relations as well as financial, medical, emergency or other service companies that must comply with legal regulations. Continue reading Toshiba Transforms Customer Service With Clarify Call Recording

Aspect Software Gets in Strategic Relationship with Seven Seas; Strengthens Presence in UAE

PRESS RELEASE: Aspect Software announced alliance with Seven Seas Computers LLC, one of UAE’s premier IT Services provider. Under the alliance, Seven Seas will promote Aspect offerings in Middle East region so as to drive growth in their contact center business. For Aspect, the relationship is key step in their strategy to bolster global channel presence. Continue reading Aspect Software Gets in Strategic Relationship with Seven Seas; Strengthens Presence in UAE

Aria Announces Support for Genesys SIP Server and Routing Data Analytics in Visualizer

PRESS RELEASE: Aria Solutions announces a new release of Aria Visualizer 1.7, an analytics application that can now analyze Genesys SIP Server messaging and detailed block-by-block interaction flows to present a comprehensive view of all customer interaction data and resolve issues faster. Continue reading Aria Announces Support for Genesys SIP Server and Routing Data Analytics in Visualizer

Nestlé Waters Teams Up with Salesforce to Launch Consumer Engagement Center

PRESS RELEASE: Nestlé Waters North America Inc. announced the launch of its digital Consumer Engagement Center in partnership with Salesforce, the Customer Success Platform and world’s #1 CRM company. The Consumer Engagement Center will be housed within the New York City offices of Salesforce in a unique, lab-like atmosphere. Continue reading Nestlé Waters Teams Up with Salesforce to Launch Consumer Engagement Center

Avaya Positioned as a Leader in the Gartner Magic Quadrant for Unified Communications

PRESS RELEASE: Avaya announced that it is positioned in the Leaders Quadrant of the Gartner Magic Quadrant for Unified Communications for 2016, making this the eighth consecutive year that Avaya has appeared as a Leader in the analyst firm’s report. For the Magic Quadrant for Unified Communications 2016, ten vendors were evaluated that supply a unified solution covering six core areas of communications: telephony, conferencing (audio, video and web), IM and presence, messaging, clients for multiple environments, and the ability to integrate with other business and communications applications. Continue reading Avaya Positioned as a Leader in the Gartner Magic Quadrant for Unified Communications

South West Trains offer enhanced service for passengers using Video Ticket Machines

PRESS RELEASE: A network of Video Ticket Machines, which will make it easier for passengers to get help and find the best value fare for their journey, is now live on the South West Trains network. It is believed to be first network of its kind in the country and is directly linked to a dedicated contact centre with specially trained staff who can offer face to face advice as well as remotely purchasing a ticket for the passenger if needed. Continue reading South West Trains offer enhanced service for passengers using Video Ticket Machines

Abandoning passwords is a step forward for frictionless customer engagement in banking

PRESS RELEASE: Two major banks have announced in the past week that they are to drop passwords for telephone banking and instead use voice recognition technology in a bid to secure personal data and reduce the risk of fraud. This week, Barclays Bank announced its rollout of the authentication method, following First Direct’s own news that it would be the first bank in the UK to do so. Continue reading Abandoning passwords is a step forward for frictionless customer engagement in banking