SYNNEX Completes Acquisition of The Minacs Group

PRESS RELEASE: SYNNEX Corporation announced the completion of the acquisition of The Minacs Group Pte, which will be integrated into its Concentrix business segment. The new combined Concentrix organization will have more than 90,000 Concentrix staff providing services in over 40 languages from 125 delivery centers across six continents. Continue reading SYNNEX Completes Acquisition of The Minacs Group

Global Business Process Outsourcer Adds 2400 Contact Center Agents to inContact Customer Interaction Cloud

PRESS RELEASE: inContact announced the significant expansion of services by an existing business process outsourcer (BPO) customer. Already equipped with inContact’s inbound contact center solutions, this global BPO is adding 2400 Workforce Management licenses in the cloud to improve contact center operations and increase efficiency. Through inContact’s leading reseller partner, this award-winning BPO has moved more than 4400 agents from inflexible on-premises software to the inContact cloud. Continue reading Global Business Process Outsourcer Adds 2400 Contact Center Agents to inContact Customer Interaction Cloud

Latest RTC conferencing, recording, deployment and fallback routing features available in the forge by Xura platform

PRESS RELEASE: Xura announced the latest advanced features for its forge RTC platform. These include enhanced conferencing functionality, for easier usage and management of video and audio calls, as well as more flexible recording features and the ability for on-premise deployment and fallback routing, meaning users can keep all decrypted and stored media under their own control, and have more power over what happens to messages or calls which can’t be delivered. Continue reading Latest RTC conferencing, recording, deployment and fallback routing features available in the forge by Xura platform

transcosmos Launches Video Chat Service

PRESS RELEASE: transcosmos inc. launches a WebRTC video chat service after signing an agency agreement for “Moshi Moshi Interactive”, a WebRTC customer service solution provided by NEURONET Inc. The service is one of transcosmos’s initiatives to deliver highly sophisticated, concierge-style customer communication at its contact centers. Continue reading transcosmos Launches Video Chat Service

transcosmos to Launch Messaging app/ Bot Customer Communication Services With a Special Team of Over 100 AI Strategists

PRESS RELEASE: transcosmos inc. announced that it will implement bot-based service for its customer communication services via messenger apps including LINE and Facebook Messenger. transcosmos releases the service from this autumn for “FUJIMAKI hyakkaten”, an e-commerce website operated by caramo, Inc., a wholly owned subsidiary of the company. Continue reading transcosmos to Launch Messaging app/ Bot Customer Communication Services With a Special Team of Over 100 AI Strategists

VoiceSage Reports Record Topline Growth

PRESS RELEASE: VoiceSage has announced record growth in its FY 2015-16 second half. The company saw a record 26% growth versus the same period in the previous year (FY 2014-15) for its Euro-recorded business and a 17% jump in its Sterling trading position for the same period. VoiceSage records transactions in both currencies, depending on the geography of the client involved. Continue reading VoiceSage Reports Record Topline Growth

Plantronics names Joe Burton President and Chief Executive Officer

PRESS RELEASE: Plantronics announced that Ken Kannappan, president and chief executive officer, will retire as CEO at the end of the second quarter of the company’s fiscal year. Joe Burton, Plantronics executive vice president and chief commercial officer, will become president and chief executive officer effective Oct. 2, 2016. Continue reading Plantronics names Joe Burton President and Chief Executive Officer