Home-Start Lincolnshire Implements Flexible Unified Communications Service To Reduce Cost

PRESS RELEASE: Home-Start Lincolnshire, the family support charity, has modernised its various telephone and conferencing communication systems to provide more flexibility for its employees and volunteers, and reduce costs. The organisation has deployed an innovative cloud-based unified communications (UC) solution from VIA so staff can stay better connected when working from their various office locations, at home, or when out on home visits with the local families they support. Continue reading Home-Start Lincolnshire Implements Flexible Unified Communications Service To Reduce Cost

Large Global Retailer Selects Interactive Intelligence Customer Engagement Software Suite

PRESS RELEASE: A large global retail company has selected Interactive Intelligence Group Inc.’s omnichannel customer engagement software suite, Customer Interaction Center™ (CIC), to support more than 1,000 contact center agents worldwide. These agents collectively manage approximately 14,000 inbound interactions and 225,000 outbound calls per day from both the company’s customer care and accounts receivable departments. Continue reading Large Global Retailer Selects Interactive Intelligence Customer Engagement Software Suite

Confirmit and Sytel signal continued evolution of CATI

PRESS RELEASE: Confirmit and Sytel, a global provider of IP contact centre solutions, have partnered to deliver a series of new Computer Assisted Telephone Interviewing (CATI) features targeting the changing needs of Market Researchers using this core data collection method. Continue reading Confirmit and Sytel signal continued evolution of CATI

Invoca Unveils New Enterprise Call Intelligence Platform to Help F500 Marketers Bring Phone Calls into the Customer Journey

PRESS RELEASE: Invoca announced Invoca Enterprise, a new edition of its Call Intelligence platform built to help enterprise marketers create personalized customer journeys across the phone and all digital channels, at scale. With Invoca Enterprise, marketers can access hundreds of data points in real time to measure results of campaigns and automate the individual customer experience on every phone call and in future interactions across channels like email, websites, and Facebook. Continue reading Invoca Unveils New Enterprise Call Intelligence Platform to Help F500 Marketers Bring Phone Calls into the Customer Journey

Condor Ferries appoints new Customer Service Experience Director

PRESS RELEASE: Condor Ferries is pleased to announce the appointment of Keith Gait as Customer Service Experience Director. In the newly created role, Keith will be driving forward improvements to Condor’s customer services offering and enhancing the customer experience, from booking through to check-in, onboard travel, and aftercare. Continue reading Condor Ferries appoints new Customer Service Experience Director

New Study Reveals Two-thirds of Product Companies Not Taking Full Advantage of IoT Data

PRESS RELEASE: Xively by LogMeIn, Inc. released the findings of a new commissioned study conducted by Forrester Consulting on behalf of LogMeIn, Simplifying the Complexity of IoT, that reveals product companies may be missing a huge opportunity when it comes to their Internet connected products. The research found that while many companies (51% of those surveyed) are collecting data from their connected products, only about one-third are actually using this data to create actionable insights to benefit customers and expand business opportunities. Continue reading New Study Reveals Two-thirds of Product Companies Not Taking Full Advantage of IoT Data