TeleWare launches TeleWare Communication Manager to connect companies and contact centres in the cloud

Communications technology business TeleWare announces that it has launched TeleWare Communications Manager (TCM), its new in-house configured and controlled cloud communications solution. The solution provides a simple, scalable and flexible tool to manage communications activity with complete view of all inbound and outbound activity. Continue reading TeleWare launches TeleWare Communication Manager to connect companies and contact centres in the cloud

RMG Networks And Airbus DS Communications Announce Technology Partnership

PRESS RELEASE: RMG Networks Holding Corporation, or RMG Networks™, and Airbus DS Communications are pleased to announce the integration of RMG’s visual contact center solution into Airbus DS Communications VESTA® 9-1-1 system, the leading call handling solution for Public Safety. The integration allows for real-time display of statistical details on queue activity for a PSAP (Public Safety Answering Point). Continue reading RMG Networks And Airbus DS Communications Announce Technology Partnership

Panasonic rolls out VC platforms for virtual National Trust meetings

PRESS RELEASE: Panasonic, the National Trust’s technology partner, has played a key part in supporting the National Trust’s video conferencing trial. The six month trial involved the conservation charity’s regional team in the North, who regularly travel between five different hubs, zig-zagging to meetings from Newcastle in the East to Manchester in the West. Continue reading Panasonic rolls out VC platforms for virtual National Trust meetings

Law Firm Uses Cloud-Based Comms Platform To Boost Efficiency

PRESS RELEASE: An expert law firm has partnered with VIA, the business telephony and communications specialist, to improve how employees across its four offices talk to each other and share information. Attwaters Jameson Hill has deployed VIA Voice, a unified communications (UC) solution that completely replaces the need to operate a traditional telephone network. Continue reading Law Firm Uses Cloud-Based Comms Platform To Boost Efficiency

inContact and HelpSocial Complete Pivotal Social Customer Care Integration

PRESS RELEASE: inContact announces its partnership with HelpSocial, Inc., the #1 integration platform for customer care and social media. The partnership between inContact and HelpSocial will bring social media customer care abilities to contact center agents through a seamless integration with inContact’s Open Cloud Platform. Continue reading inContact and HelpSocial Complete Pivotal Social Customer Care Integration

Noble Systems Builds a Winning Tech Culture for its Employees

PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology solutions, announced that it has been named as a 2016 Tech Culture Award winner by TMCnet. The Award honours technology organisations who have developed a positive, productive and performance-driven culture and fostered a creative, collaborative workplace environment. Continue reading Noble Systems Builds a Winning Tech Culture for its Employees

TeleWare appoints Darren Rawlinson new mobile Channel Senior Manager

Communications technology business TeleWare announces that it has strengthened its senior team with the appointment of Darren Rawlinson as Senior Channel Manager, Mobile. He will be responsible for driving incremental revenues and enabling competitive advantages through creating strong commercial partnerships. Continue reading TeleWare appoints Darren Rawlinson new mobile Channel Senior Manager