Mattersight Debuts Workstyle 2.0

PRESS RELEASE: Since its launch earlier this year, Mattersight Corporation’s personality-based training app Workstyle has given service and sales agents across the country a fun, easy way to create more emotionally-connected experiences for customers and a more enjoyable, rewarding job experience for themselves. The SaaS pioneer recently implemented a host of product updates designed to bolster both of those outcomes. Continue reading Mattersight Debuts Workstyle 2.0

Content Guru Awarded a place on G-Cloud 8 Supplier Agreement

PRESS RELEASE: Content Guru has been listed as a G-Cloud 8 (G8) Software-as-a-Service provider for its suite of storm® communications, payment and management services. G8 services became available on the Digital Marketplace on 1st August, providing an update to the previous iteration, G-Cloud 7, which went live in December 2015. Continue reading Content Guru Awarded a place on G-Cloud 8 Supplier Agreement

Five9 Launches Summer Release 2016 with Powerful Analytics; Modernizing Enterprise Contact Centers to Engage with Today’s Empowered Consumer

PRESS RELEASE: Five9 announced the availability of Summer Release 2016, the latest version of the award winning Virtual Contact Center (VCC). This release modernizes the contact center so businesses can deliver a personalized and proactive omnichannel experience, meeting the demands of today’s digital consumer. Continue reading Five9 Launches Summer Release 2016 with Powerful Analytics; Modernizing Enterprise Contact Centers to Engage with Today’s Empowered Consumer

Interactions and Genesys Announce Partnership to Deliver Curo™ Speech for Self-Service Customer Care

PRESS RELEASE: Interactions LLC announced a partnership with Genesys. Through this alliance, Genesys will offer next generation speech capabilities to its customers through Interactions CuroTM Speech, an innovative Automatic Speech Recognition (ASR) and Text to Speech (TTS) application designed to streamline the customer experience. The combined solution delivers a highly accurate, conversational experience for customer care applications. Continue reading Interactions and Genesys Announce Partnership to Deliver Curo™ Speech for Self-Service Customer Care