Mattersight Debuts Workstyle 2.0

PRESS RELEASE: Since its launch earlier this year, Mattersight Corporation’s personality-based training app Workstyle has given service and sales agents across the country a fun, easy way to create more emotionally-connected experiences for customers and a more enjoyable, rewarding job experience for themselves. The SaaS pioneer recently implemented a host of product updates designed to bolster both of those outcomes. Continue reading Mattersight Debuts Workstyle 2.0

Content Guru Awarded a place on G-Cloud 8 Supplier Agreement

PRESS RELEASE: Content Guru has been listed as a G-Cloud 8 (G8) Software-as-a-Service provider for its suite of storm® communications, payment and management services. G8 services became available on the Digital Marketplace on 1st August, providing an update to the previous iteration, G-Cloud 7, which went live in December 2015. Continue reading Content Guru Awarded a place on G-Cloud 8 Supplier Agreement

Five9 Launches Summer Release 2016 with Powerful Analytics; Modernizing Enterprise Contact Centers to Engage with Today’s Empowered Consumer

PRESS RELEASE: Five9 announced the availability of Summer Release 2016, the latest version of the award winning Virtual Contact Center (VCC). This release modernizes the contact center so businesses can deliver a personalized and proactive omnichannel experience, meeting the demands of today’s digital consumer. Continue reading Five9 Launches Summer Release 2016 with Powerful Analytics; Modernizing Enterprise Contact Centers to Engage with Today’s Empowered Consumer

Interactions and Genesys Announce Partnership to Deliver Curo™ Speech for Self-Service Customer Care

PRESS RELEASE: Interactions LLC announced a partnership with Genesys. Through this alliance, Genesys will offer next generation speech capabilities to its customers through Interactions CuroTM Speech, an innovative Automatic Speech Recognition (ASR) and Text to Speech (TTS) application designed to streamline the customer experience. The combined solution delivers a highly accurate, conversational experience for customer care applications. Continue reading Interactions and Genesys Announce Partnership to Deliver Curo™ Speech for Self-Service Customer Care

Victim Support appoints Azzurri Communications

PRESS RELEASE: Victim Support, the UK’s leading independent charity for people affected by crime and traumatic events, has appointed managed communications provider Azzurri Communications, a Maintel Company, to deliver a fully managed suite of unified communication services to its network of 1500 staff. The project will help Victim Support enhance its services to victims with better collaboration, improved mobile access to information, and communication capabilities across a secure range of hosted managed service platforms including Skype for Business. Continue reading Victim Support appoints Azzurri Communications

Pegasystems Appoints Tom Libretto Chief Marketing Officer

PRESS RELEASE: Pegasystems announced it has appointed Tom Libretto, 44, as chief marketing officer and senior vice president, effective October 3, 2016. Mr. Libretto, reporting to founder and CEO Alan Trefler, will lead Pegasystems’ global marketing initiatives, including brand, advertising, digital marketing, product marketing, industry marketing, demand generation, corporate communications, customer engagement, events, and marketing operations. Continue reading Pegasystems Appoints Tom Libretto Chief Marketing Officer

How the virtual call centre improves the customer experience

BLOG: By Erwan Le Duff, Head of Prosodie at Capgemini… Customer experience is king these days, no matter what industry you operate in. We are living in the age of personalisation in which companies and brands are increasingly becoming ‘experience businesses’. Heightened competition drives the commercial desire to provide the end-user with a “best-of-the-best” service. The aim is to not only meet expectations of customers, but to exceed them, as it is customer experience that differentiates one brand from another. Continue reading How the virtual call centre improves the customer experience

When product and price just aren’t enough, customer service is the ultimate business weapon

Nick Peart, Director of Marketing EMEA, Zendesk… With organisations now heavily competing on both product and price, customer service has quickly positioned itself as a key brand differentiator. With just 10 per cent of start-ups likely to succeed[1], the relationship you have with customers, whether existing or potential, has never been more important. Continue reading When product and price just aren’t enough, customer service is the ultimate business weapon