eg’s back office optimisation software to be used by a leading social networking corporation in a new contract closed by eg’s US partner, Aspect Software Inc.

PRESS RELEASE: eg solutions is pleased to announce that its partner Aspect Software Inc. has closed a three-year contract with a leading social networking corporation (‘the Client’) to supply eg’s back office optimisation software. The initial contract is valued at US$1 million with up to 4,000 licences being deployed over the next 3 years. Professional services revenues will start to be recognised immediately and licences will begin to be deployed from December 2016. There is potential for further licences to be sold in future. Continue reading eg’s back office optimisation software to be used by a leading social networking corporation in a new contract closed by eg’s US partner, Aspect Software Inc.

Tynan Equipment Company Deploys Interactive Intelligence Customer Engagement Cloud Solution

PRESS RELEASE: Tynan Equipment Company, a forklift dealer serving Indiana, has deployed the omnichannel customer engagement cloud solution, PureCloud Engage℠, from Interactive Intelligence Group Inc. PureCloud Engage replaced existing solutions from AT&T, Frontier and Nortel. Continue reading Tynan Equipment Company Deploys Interactive Intelligence Customer Engagement Cloud Solution

American Public Media Group uses NewVoiceMedia to dial up service quality with dynamic call routing

NewVoiceMedia announced a new contract with American Public Media Group (APMG), a premier producer and distributor of public radio programming. APMG has deployed ContactWorld for Service, NewVoiceMedia’s customer communications platform, to enhance its customer experience. Continue reading American Public Media Group uses NewVoiceMedia to dial up service quality with dynamic call routing

Avaya Helps China’s Automotive Service Provider Tuhu Deliver Outstanding E-commerce Experience with Next-Generation Contact Center Solutions

PRESS RELEASE: Avaya announced it is working with Tuhu.com, China’s largest B2C automotive maintenance e-commerce service platform, to deliver a next-generation contact center and set up a new benchmark for customer experience in the e-commerce industry. Continue reading Avaya Helps China’s Automotive Service Provider Tuhu Deliver Outstanding E-commerce Experience with Next-Generation Contact Center Solutions

Pindrop’s Fraud Detection and Call Center Authentication Solutions Now Available on Carahsoft GSA Schedule

Pindrop announced a partnership with Carahsoft Technology Corp., the trusted government IT solutions provider. Under the agreement, Carahsoft will serve as Pindrop’s master government aggregator, making the company’s phone channel authentication and anti-fraud detection solutions available to the public sector via Carahsoft’s GSA schedule. Continue reading Pindrop’s Fraud Detection and Call Center Authentication Solutions Now Available on Carahsoft GSA Schedule

Sangoma Technologies introduces PBXact UCC, a new cloud-based business communications service adapted to the needs of SMBs and Small Enterprise

PRESS RELEASE: Sangoma Technologies Corporation is pleased to announce the launch of its new Cloud PBX service, PBXact Unified Cloud Communications (PBXact UCC) specifically designed to meet the communication needs of SMBs and small enterprise. Continue reading Sangoma Technologies introduces PBXact UCC, a new cloud-based business communications service adapted to the needs of SMBs and Small Enterprise

RingCentral Announces Intelisys as Premier Technology Services Distributor to Deliver Cloud Communications Solutions Worldwide

PRESS RELEASE: RingCentral announced its partnership with Intelisys, one of the nation’s leading technology services distributors of business communications services. Intelisys’s established international presence will enable RingCentral to further expand its global cloud communications footprint. Continue reading RingCentral Announces Intelisys as Premier Technology Services Distributor to Deliver Cloud Communications Solutions Worldwide

Survey Says: Digital Communication Dominates Customer Engagement

PRESS RELEASE: The way consumers interact with brands is changing quickly as new mobile devices, wearable technology and social media platforms continue to enter the market. Digital and social media now dominate customer engagement, which makes it imperative for brands to understand how customers prefer interacting on different channels. Continue reading Survey Says: Digital Communication Dominates Customer Engagement