Two significant TaaS contract wins for Vodafone Ready Government

PRESS RELEASE: Vodafone has been selected to deliver telecommunications services to two major government agencies – the Ministry of Justice and Ministry of Business, Innovation and Employment (MBIE). MBIE will adopt connectivity (mobile, PTSN and network) and unified communications, and both agencies will adopt Vodafone’s cloud-based contact centre solution, powered by Genesys. Continue reading Two significant TaaS contract wins for Vodafone Ready Government

Google and Microsoft Business Customers Can Accelerate Productivity and ROI with New Broadview UC Software

PRESS RELEASE: Broadview Networks® announced that its OfficeSuite UC™ for Google® and OfficeSuite UC™ for Microsoft Office 365® are now available. With enhanced OfficeSuite UC™ software, customers can seamlessly collaborate and communicate using their favorite productivity apps, making more efficient use of their time. Continue reading Google and Microsoft Business Customers Can Accelerate Productivity and ROI with New Broadview UC Software

CallMiner® Customers Win 2016 Speech Analytics Implementation Awards

PRESS RELEASE: CallMiner® announced that two of its customers, Encore Capital Group and Open English have won Implementation Awards from Speech Technology Magazine. Both companies were recognised for their ability to use speech analytics to improve the customer experience, agent productivity, and the bottom line. Continue reading CallMiner® Customers Win 2016 Speech Analytics Implementation Awards

Graham Brown Joins Conduit Global as Vice President of Business Development

PRESS RELEASE: Conduit Global is delighted to announce the appointment of Graham Brown as Vice President of Business Development. In this role, Mr. Brown will be responsible for all business development activities in EMEA. He has a long history in the contact center services space, having worked in a similar capacity with Teleperformance, Sutherland Global Services and TeleTech. Continue reading Graham Brown Joins Conduit Global as Vice President of Business Development