Insurance Specialist Admiral Group Drives Improvements in Customer Engagement Quality with Verint Solutions

PRESS RELEASE: Verint® announced that one of the UK’s largest car insurance providers, Admiral Group, has gained new levels of customer insight leveraging Verint Speech Analytics™, alongside its Verint Quality Management™ (QM) and Call Recording™ solutions. Using the integrated recording and speech engine to capture and analyse inbound and outbound calls, Admiral Group continues to gain a deeper understanding of the customer journey to identify training needs, improve operational efficiencies, and ultimately deliver an enhanced customer experience. Continue reading Insurance Specialist Admiral Group Drives Improvements in Customer Engagement Quality with Verint Solutions

RingCentral Office makes scalability and resourcing efficient for Nuada Medical

CASE STUDY: Founded in 2010, Nuada Medical is a doctor and employee co-owned partnership clinic, attracting outstanding talent interested in building a private practice in a collaborative and innovative environment. The healthcare provider, with offices in Harley Street, London and Oxfordshire, is a 70+ staff organisation, working to deliver a clinical approach driven by research, technology and expertise to achieve a precise, personalised and minimally invasive pathway for all patients. Continue reading RingCentral Office makes scalability and resourcing efficient for Nuada Medical

OpenMarket Launches Global SMS Dashboards and Reporting Service for Enterprises

PRESS RELEASE: OpenMarket announced the launch of its new Global SMS Dashboards and Reporting Service. Designed to allow enterprise customers to easily measure and track business outcomes and make data-driven decisions, OpenMarket’s web-based reporting service allows enterprises to manage, develop and grow successful SMS messaging programs globally. Continue reading OpenMarket Launches Global SMS Dashboards and Reporting Service for Enterprises

Gama Operations Launches Cloud-Based IVR Software as a Service (SaaS) with Speech-to-Text and Text-to-Speech Applications

PRESS RELEASE: Gama Operations Ltd., announced the release of Cloud Interactive Voice Response (CIVR), a Software as a Service (SaaS) solution that enables organizations to provide their customers a superior virtual receptionist experience while lowering operating costs. Continue reading Gama Operations Launches Cloud-Based IVR Software as a Service (SaaS) with Speech-to-Text and Text-to-Speech Applications

Nuance Closes Acquisition of TouchCommerce

PRESS RELEASE: Nuance announced that it has closed the acquisition of TouchCommerce, a technology partner and leader in digital customer service and engagement solutions. Used by leading enterprises, TouchCommerce’s customer engagement cloud platform increases eCommerce sales and improves the customer service experience. Continue reading Nuance Closes Acquisition of TouchCommerce

Agreement by Teleperformance to Acquire LanguageLine Solutions LLC

PRESS RELEASE: Teleperformance announced that it has entered into a definitive merger agreement to acquire LanguageLine Solutions LLC from ABRY Partners and minority equity owners. LanguageLine Solutions is the US market leader in over-the-phone and video interpretation solutions to a wide range of organizations in the healthcare, insurance, financial services, communications and government sectors. Continue reading Agreement by Teleperformance to Acquire LanguageLine Solutions LLC