Real-Time Speech Analytics from Verint Optimizes Customer Engagement with Actionable Intelligence

PRESS RELEASE: Verint® announced enhancements to its Real-Time Speech Analytics™ solution. The software, which leverages conversational indicators and analyzes customer calls as they unfold, enables organizations to take a proactive approach to identifying opportunities to guide interactions for the mutual benefit of both the end customer and the organization.

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TeleWare and Linx Networks announce new strategic partnership

Communications technology business TeleWare has announced a new partnership with Linx Networks, a leading City of London based banking and financial IT specialist. The partnership will enable Linx Networks to offer TeleWare’s mobile call recording solution alongside its existing suite of compliance solutions. Users of the Linx Networks and TeleWare solution benefit from the ability to make and receive calls on their mobile that are fully compliant with FCA regulations. Continue reading TeleWare and Linx Networks announce new strategic partnership

VDS Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution

PRESS RELEASE: VDS has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.’s customer engagement cloud solution, PureCloud Engage℠. VDS offers companies from SMBs to Fortune 500 organizations unified communications, contact center, network infrastructure and video and collaboration solutions designed to achieve maximum return on investment. Continue reading VDS Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution

TCN Announces Integration Partnership with The InterProse Corporation, Accounts Receivable and Debt Management Solutions Provider

PRESS RELEASE: TCN announced its strategic partnership with The InterProse Corporation, a provider of cloud-based software applications for accounts receivable and debt management. Under this partnership, The InterProse Corporation has integrated TCN’s cloud-based contact center suite, Platform 3.0, into WebAR, its debt collection platform, enabling customers to increase collection rates and better streamline payment management and reporting capabilities. Continue reading TCN Announces Integration Partnership with The InterProse Corporation, Accounts Receivable and Debt Management Solutions Provider

Bangkok Airways Accelerates Customer Service in the Cloud with Oracle

Bangkok Airways, a multi-award winning airline announced it has gone live with Oracle Service Cloud to power customer experience and customer engagement. The cloud service took only six weeks to go live. This is the first airline deployment of the Oracle Service Cloud in Thailand. Continue reading Bangkok Airways Accelerates Customer Service in the Cloud with Oracle

IBM to provide Cloud-based service to Indusind bank

PRESS RELEASE: IBM announced that Indusind bank will use its Cloud-based digital solutions to enhance its customer experience. As part of a three-year strategic partnership, IBM will provide Cloud and predictive analytics-based multi-channel campaign management solution that will enable Indusind bank to strengthen its online banking presence. Continue reading IBM to provide Cloud-based service to Indusind bank

Telecom26 Selects Enghouse Networks to Provide Secure Billing for Next Generation Mobile Services Platform

PRESS RELEASE: Enghouse Systems announced that Telecom26, one of Switzerland’s most innovative mobile communication service providers, has selected the Enghouse Networks CDRator Revenue Management platform to enable monetization of next generation services. Enghouse Networks has been a strategic partner of Telecom26, providing a secure foundation for their mobile messaging services, since 2014. Continue reading Telecom26 Selects Enghouse Networks to Provide Secure Billing for Next Generation Mobile Services Platform