PRESS RELEASE: Verint® announced enhancements to its Real-Time Speech Analytics™ solution. The software, which leverages conversational indicators and analyzes customer calls as they unfold, enables organizations to take a proactive approach to identifying opportunities to guide interactions for the mutual benefit of both the end customer and the organization.
Communications technology business TeleWare has announced a new partnership with Linx Networks, a leading City of London based banking and financial IT specialist. The partnership will enable Linx Networks to offer TeleWare’s mobile call recording solution alongside its existing suite of compliance solutions. Users of the Linx Networks and TeleWare solution benefit from the ability to make and receive calls on their mobile that are fully compliant with FCA regulations. Continue reading TeleWare and Linx Networks announce new strategic partnership
PRESS RELEASE: VDS has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.’s customer engagement cloud solution, PureCloud Engage℠. VDS offers companies from SMBs to Fortune 500 organizations unified communications, contact center, network infrastructure and video and collaboration solutions designed to achieve maximum return on investment. Continue reading VDS Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution
PRESS RELEASE: TCN announced its strategic partnership with The InterProse Corporation, a provider of cloud-based software applications for accounts receivable and debt management. Under this partnership, The InterProse Corporation has integrated TCN’s cloud-based contact center suite, Platform 3.0, into WebAR, its debt collection platform, enabling customers to increase collection rates and better streamline payment management and reporting capabilities. Continue reading TCN Announces Integration Partnership with The InterProse Corporation, Accounts Receivable and Debt Management Solutions Provider
Bangkok Airways, a multi-award winning airline announced it has gone live with Oracle Service Cloud to power customer experience and customer engagement. The cloud service took only six weeks to go live. This is the first airline deployment of the Oracle Service Cloud in Thailand. Continue reading Bangkok Airways Accelerates Customer Service in the Cloud with Oracle