Aspect Software Introduces Chatbot – “Virtual Assistant” Technology

PRESS RELEASE: Aspect Software recently launched its Interactive Test Response (ITR) solution backed by Aspect’s Natural Language Understanding (NLU) to deliver automated customer service with a personal touch. Also known as “chatbots,” this “virtual assistant” technology provides the ability to interact with customers on messaging channels in a natural, conversational way. Continue reading Aspect Software Introduces Chatbot – “Virtual Assistant” Technology

Interactive Intelligence Partner Ecosystem Sees Rapid Expansion

PRESS RELEASE: Interactive Intelligence has reported rapid expansion of its partner ecosystem. Since the first of the year, the company signed 50 new partners with indirect sales accounting for nearly half of new customer deals. In Q2, an Interactive Intelligence channel partner closed the largest indirect deal in the company’s history, worth more than $12.5 million. Continue reading Interactive Intelligence Partner Ecosystem Sees Rapid Expansion

Noble Harmony Named a 2016 Product of the Year

PRESS RELEASE: Noble Systems announced that it has won a 2016 Communications Solutions Product of the Year Award for Noble® Harmony. Noble Harmony added powerful new functionality to its web-based supervisor interface for remote and mobile contact center management with the version 5.1 upgrade, including a re-designed user interface and enhanced tools for agent and group maintenance, manager wallboard, and quality assurance and recording, as well as features designed for the Noble Inbound 100 platform. Continue reading Noble Harmony Named a 2016 Product of the Year

Intelecom Contact Centre as a Service now available on G-Cloud 8

PRESS RELEASE: Intelecom Group AS has announced that its contact centre solution has been accepted onto the Government’s G-Cloud 8 digital marketplace. Intelecom’s Contact Centre as a Service (CCaaS) solution enables organisations to manage multichannel customer interactions -across voice, email, chat, SMS and social media, including Twitter and Facebook. Continue reading Intelecom Contact Centre as a Service now available on G-Cloud 8

MassMutual Selects Medallia to Implement Real-time Customer Engagement Program for Retirement Plans

How do you improve award-winning customer service and industry-leading client retention rates for retirement plans? If you’re Massachusetts Mutual Life Insurance Co. (MassMutual), you incorporate real-time customer feedback and response capabilities for immediate satisfaction and improvement. Continue reading MassMutual Selects Medallia to Implement Real-time Customer Engagement Program for Retirement Plans

USA: AnyHour Solutions Announces a New Bank Customer Using their 24/7, Fraud Prevention, Call Center Outsourcing Service

PRESS RELEASE: AnyHour Solutions, a provider of comprehensive call/contact center outsourcing services for financial institutions since 1994, announces a new service added to their list of 24/7 call center outsourcing capabilities and a new financial institution client – Lake Sunapee Bank – that is now live with the new service. AnyHour Solutions is now providing comprehensive 24/7 call center services for REDi financial institution clients that employ the REDi Verifi fraud prevention software. Continue reading USA: AnyHour Solutions Announces a New Bank Customer Using their 24/7, Fraud Prevention, Call Center Outsourcing Service