Firstsource to provide digital customer support for BBC Worldwide’s ‘buy-to-keep’ service

PRESS RELEASE: Firstsource Solutions has been appointed by BBC Worldwide to provide bespoke ‘digital customer support’ for its newly-launched BBC Store ‘buy-to-keep’ programming service. Continue reading Firstsource to provide digital customer support for BBC Worldwide’s ‘buy-to-keep’ service

UK Business increasingly integrating digital customer services, research finds

PRESS RELEASE: UK businesses are increasingly integrating digital and traditional customer service channels to adapt to changing consumer behaviour, according to the Arvato UK Outsourcing Index. Analysis of customer service outsourcing deals signed in the first half of 2016 (H1 2016), found that 83 per cent of contracts covered multi-channel services, compared with just 50 per cent in the same period in 2015. Continue reading UK Business increasingly integrating digital customer services, research finds