Noetica Appoints Contact Centre Infrastructure Specialist in a Newly Created Management Position of IT Director

PRESS RELEASE: Noetica announced the appointment of contact centre infrastructure specialist, Neil Rushton, to the position of IT Director. Neil brings more than 15 years’ experience, managing IT systems and infrastructure, as well as using Noetica’s Synthesys™ solution, at some of the UK’s leading contact centre operations. Continue reading Noetica Appoints Contact Centre Infrastructure Specialist in a Newly Created Management Position of IT Director

Enghouse Interactive Signs Partnership Deal with Skype for Business Specialist, Koris

Further enhancing the reach and quality of its Skype for Business market proposition, Enghouse Interactive has signed up Koris, a leading UK-based managed services provider, as a new member of its EMEA partner programme. Under the terms of the agreement, Koris is authorised to sell, market and deploy a broad range of Enghouse Interactive products, including its flagship Enghouse Interactive Communications Centre (“EICC”) and Attendant Console solution, recently certified for Skype for Business 2015. Continue reading Enghouse Interactive Signs Partnership Deal with Skype for Business Specialist, Koris

Avaya IP Office Increases Security for Cloud-based Deployments, Enhances User Experience

PRESS RELEASE: Avaya announced the latest version of its market-leading unified communications solution for small and midsize businesses. Avaya IP Office release 10 adds a number benefits for businesses in terms of security, resiliency and end-user experience, as well as for the channel partners who serve them. Continue reading Avaya IP Office Increases Security for Cloud-based Deployments, Enhances User Experience

Cargiant Revs up Customer Engagement in the Cloud with Enghouse Interactive, Cisco and 365IT

Based in White City, North-west London and founded 40 years ago, Cargiant is the world’s largest used car dealership. The business now supplies nearly 1,000 cars a week and has up to 8,000 cars in stock. Its reputation has been built around its ability to offer great product at unbeatable prices. The firm buys vehicles in bulk and its ability to drive through a high volume of turnover and keep its costs down, enables it to pass on savings to its customers and offer unbeatable choice. Continue reading Cargiant Revs up Customer Engagement in the Cloud with Enghouse Interactive, Cisco and 365IT

eCommerce Retailer Migrates 1,000 Contact Center Agents to the inContact Customer Interaction Cloud

PRESS RELEASE: inContact announced a growing eCommerce retailer is migrating 1,000 contact center agents to the inContact Customer Interaction Cloud. The company is comprised of 15 different brands which heightens the need to consolidate several disparate systems and explore alternative ways to reduce costs. The transition to inContact allows the company to meet their fluctuating seasonal needs with scalable cloud solutions and broaden their operational visibility through effective reporting. Continue reading eCommerce Retailer Migrates 1,000 Contact Center Agents to the inContact Customer Interaction Cloud

NICE Named 911 Recording and Quality Management Company of the Year by Frost & Sullivan

PRESS RELEASE: NICE announced that it has earned Frost & Sullivan’s prestigious 911 Recording and Quality Management Company of the Year Award. This award recognizes companies that demonstrate excellence in growth, innovation and leadership in their respective industries. Continue reading NICE Named 911 Recording and Quality Management Company of the Year by Frost & Sullivan