[24]7 and Amdocs Deliver Powerful Consumer Self-Service for Telecom

[24]7, a global leader in customer engagement solutions, has announced a strategic partnership with Amdocs The joint offering has already been selected by a leading wireless service provider, and that organisation is already achieving significant reduction in calls to its contact centre. Continue reading [24]7 and Amdocs Deliver Powerful Consumer Self-Service for Telecom

CallMiner and Five9 Announce a Partnership to Deliver Faster Speed-to-Value for Customer Engagement Analytics Clients

PRESS RELEASE: CallMiner and Five9 announced a partnership where Five9 will resell CallMiner Eureka and myEureka cloud-based customer engagement analytics, delivering greater speed to intelligence and results to the enterprise market. The combined CallMiner and Five9 solution will provide actionable customer insights that can transform all areas of business – from the contact center to marketing, finance, operations, sales and product development. Continue reading CallMiner and Five9 Announce a Partnership to Deliver Faster Speed-to-Value for Customer Engagement Analytics Clients

Endsleigh Insurance Launches Video Claims Service Powered by LogMeIn Rescue Lens

LogMeIn announced that Endsleigh, the UK’s leading student insurance provider , has selected Rescue Lens, LogMeIn’s award-winning interactive mobile video support offering to power Endsleigh’s video-aided claims service. Continue reading Endsleigh Insurance Launches Video Claims Service Powered by LogMeIn Rescue Lens

Bouygues Telecom Entreprises Chooses Mitel to Meet Customer Demand for Advanced Cloud Communications

Mitel® announced that Bouygues Telecom Entreprises, the third largest enterprise carrier in France, chose Mitel UCaaS solutions to deliver real-time communications, collaboration and conferencing to medium and large businesses. Continue reading Bouygues Telecom Entreprises Chooses Mitel to Meet Customer Demand for Advanced Cloud Communications

Teach First Reaps the Benefits of Joined up Communications with VIA Voice

PRESS RELEASE: Teach First, the registered charity working to tackle educational inequality in England and Wales, has consolidated its network of UK offices by deploying an innovative and bespoke unified communications (UC) solution from VIA. More than 650 employees across nine locations are now able to communicate more effectively and efficiently by using VIA Voice. Continue reading Teach First Reaps the Benefits of Joined up Communications with VIA Voice

Globe Enhances Customer Experience by Giving Customers a Real Voice with NICE Solution

PRESS RELEASE: NICE announced that Globe Telecom, the leading mobile brand in the Philippines, is the first telecommunications company in the nation to implement the NICE Total Voice of the Customer (TVOC) solution. Globe, which made customer satisfaction a keystone of its revitalized corporate strategy, has steadily improved on its customer experience capabilities. Continue reading Globe Enhances Customer Experience by Giving Customers a Real Voice with NICE Solution

Infinity Implements at Speed to Support Two New Business Wins for Customer Management Outsourcer, Interact

CASE STUDY: When Interact, one of the UK’s fastest growing outsourcing businesses, won two new clients in quick succession the clock started ticking. Both clients – a leading consumer electronics business and a big player in credit card processing – needed to establish a new home for their outsourced contact centre operations within just eight weeks. And both needed to replace the complex case management solutions that would be lost as their existing outsourcing relationships came to an end. Continue reading Infinity Implements at Speed to Support Two New Business Wins for Customer Management Outsourcer, Interact

Exeter company set to create 100 jobs after management buyout

PRESS RELEASE: Exeter-based EMC Advisory Services is set to create 100 new jobs in the next year after an £8 million management buyout. Management team James Scarth and Richard Hopwood plan to introduce new services to expand the claims management company. EMC Advisory Services already employs 220 people at Sowton in Exeter, Torquay, Paignton and Taunton. Now, new jobs will be created across the four offices in roles including telephony, sales and service, specialist claims, legal roles and support including IT. Continue reading Exeter company set to create 100 jobs after management buyout