TeleTech Technology and Verint Announce Strategic Partnership Offering World-Class Workforce Optimization and Analytics to the Cloud Contact Centre

PRESS RELEASE: TeleTech Technology (includes eLoyalty and TSG) and Verint® announced that the companies have entered into a strategic partnership. TeleTech Technology will provide Verint’s end-to-end suite of Enterprise Workforce Optimization™ (WFO) solutions as part of its cloud and premise contact center portfolio. Verint’s Enterprise WFO suite will be hosted within TeleTech Technology’s high availability data centers and seamlessly integrated into its comprehensive cloud contact center offerings. Continue reading TeleTech Technology and Verint Announce Strategic Partnership Offering World-Class Workforce Optimization and Analytics to the Cloud Contact Centre

BrightHouse Makes Sure The Customer Comes First With New SMS and Mobile-Based Payments

PRESS RELEASE: VoiceSage has just announced that BrightHouse, the UK’s leading rent-to-own retailer, has introduced a new self-service mobile payments system to help customers make payments promptly and conveniently. BrightHouse has built this proactive customer service using the VoiceSage Visual Pay mobile payments solution in combination with personalised automated SMS in order to make it as convenient as possible for customers to make frequent and easy payments. Continue reading BrightHouse Makes Sure The Customer Comes First With New SMS and Mobile-Based Payments

Business Systems and Wilmac strengthen their global support alliance

PRESS RELEASE: Business Systems and Wilmac have developed the Global Partnership Alliance to address the growing need for exceptional support and service on a global scale for recording technologies and related solutions. Founded in 2015, the Global Partnership Alliance was the result of an increasing number of global customers expressing the need to extend their service and support contracts across their countries of presence. The Global Partnership Alliance has quickly grown to include 18 partners across 39 countries. Continue reading Business Systems and Wilmac strengthen their global support alliance

iQela launches new innovative, cloud-based mobile-only solution for small and medium sized businesses

PRESS RELEASE: iQela has launched an innovative new service that gives small and medium sized businesses a complete mobile-first, cloud-based unified communications solution. It allows businesses to take control over their communications strategy, helping them to mobilise their workforce, boost productivity and eliminate expensive on-premise hardware upgrade and maintenance costs. In addition, mobile call recording, compliant to all current regulations, and unlimited cloud storage are available as dedicated services. Continue reading iQela launches new innovative, cloud-based mobile-only solution for small and medium sized businesses

Pega Enhances Applications To Enable Banks To Centrally Manage Onboarding And KYC For Both Corporate And Personal Banking For The First Time

Pegasystems announced enhancements to its industry leading Pega® Client Lifecycle Management (CLM) and Pega® Know Your Customer (KYC) applications that provide the industry’s first unified solution for managing both corporate and personal banking customer journeys. No other solution allows banks to reduce the massive cost, regulation, and complexity they face from onboarding and offboarding clients across all lines of business on a global scale. Continue reading Pega Enhances Applications To Enable Banks To Centrally Manage Onboarding And KYC For Both Corporate And Personal Banking For The First Time