HGS and LivePerson Announce Strategic Alliance to Provide Messaging as a Service

liveperson_logoHinduja Global Solutions Limited (HGS) announced a global strategic alliance with leading mobile and online messaging provider LivePerson to empower stronger customer engagement via DigiCHAT, a core capability within HGS’s DigiCX suite of services. Through the alliance, HGS will integrate LivePerson’s messaging platform LiveEngage® as a strategic option to power its DigiCHAT, DigiTEXT and DigiSOCIAL service offerings. Continue reading HGS and LivePerson Announce Strategic Alliance to Provide Messaging as a Service

Zappix Visual IVR Adds Flexible Drag and Drop API Support for Integration with CRM and BackOffice Systems

PRESS RELEASE: Zappix announced that it its mobile software platform now provides new robust tools for API integration into any back-office system, using a drag and drop interface. When adding API calls into the user experience, the new system provides companies with enhanced tools that enable a superior user experience without writing code that allows for integration with CRM systems, order and account management systems, billing systems and more. Continue reading Zappix Visual IVR Adds Flexible Drag and Drop API Support for Integration with CRM and BackOffice Systems

OpenMarket’s Survey Reveals Texting is the #1 Preferred Channel for Two-Way Business-to- Millennial Communications

PRESS RELEASE: OpenMarket announced the results of its newest survey and infographic. The company polled 500 US millennials, ages 18-34, on their use of SMS communications with businesses, with a focus on two-way texting capabilities. The findings revealed that SMS, or text messaging, is the obvious choice for customer engagement, with texting cited as the most preferred communication channel for receiving notifications from businesses. Continue reading OpenMarket’s Survey Reveals Texting is the #1 Preferred Channel for Two-Way Business-to- Millennial Communications