Three announces Capita as preferred bidder for customer management contract

PRESS RELEASE: Three has announced that Capita has been selected as the preferred bidder for a contract to provide customer management services in the UK. Subject to contract, the deal will be worth approximately £70m over the next seven years and is due to begin in early 2017. Capita will take over responsibility for the delivery and continued development of Three’s mobile and broadband frontline customer service and sales in Glasgow. Continue reading Three announces Capita as preferred bidder for customer management contract

Mplsystems’ intelligentResponse Software Overview – Developments that will Make Responding to Multi-Media Customers Easier

PRESS RELEASE: mplsystems’ intelligentResponse solution encompasses an extensive array of features that allow and help the agent to surpass the customer’s expectations. Embedded within the module, is the automation of email customer service processing; web chat and social media. Contact centres no longer have to rely on the working hours, or manual filtering of the human agent to ensure that customers are taken care of well under the expected time of response. Continue reading Mplsystems’ intelligentResponse Software Overview – Developments that will Make Responding to Multi-Media Customers Easier

Solgari partners with ER Information Systems to bring cloud communications to its SME customers

Solgari has announced its partnership with ER Information Systems, an IT and cloud computing support specialist. The partnership will enable ER Information Systems to provide its customers with a product portfolio that includes a complete end-to-end cloud telephony service. Continue reading Solgari partners with ER Information Systems to bring cloud communications to its SME customers

AltiGen Announces Its New UC Cloud, Combining Hosted Skype for Business With AltiGen’s Natively Integrated Cloud Contact Center Solution

PRESS RELEASE: AltiGen Communications announces the availability of AltiGen UC Cloud, an innovative cloud solution combining the capabilities of Hosted Skype for Business integrated with our MaxACD Cloud Contact Center, delivered as a fully managed service. Skype for Business is the industry’s leading Unified Communications platform, providing Instant Messaging & Presence, Voice & Video Calling, Desktop Sharing, Web Conferencing and Mobility in a single integrated solution. Continue reading AltiGen Announces Its New UC Cloud, Combining Hosted Skype for Business With AltiGen’s Natively Integrated Cloud Contact Center Solution

Fuze Premier Care Provides White-Glove Support for Enterprise Customers

PRESS RELEASE: Fuze (formerly ThinkingPhones) announced the availability of a new value-added service, Fuze Premier Care, an enterprise customer offering designed to meet the unique technical support needs of medium- to-large sized businesses. With proven success in the enterprise market, Fuze has focused on innovating its services portfolio, further differentiating itself from other vendors in the UCaaS market. Continue reading Fuze Premier Care Provides White-Glove Support for Enterprise Customers

Wilke selects Confirmit to support expanding multi-mode Market Research and customer experience business

PRESS RELEASE: Danish full service research and consulting agency Wilke has selected Confirmit Horizons as its new software solution for all its Market Research and customer experience management programmes. Continue reading Wilke selects Confirmit to support expanding multi-mode Market Research and customer experience business

Business Systems among the 2016 Technology Innovator Awards Winners

PRESS RELEASE: Business Systems announced that it is among the winners of the coveted 2016 Technology Innovator Awards that recognise and reward the individuals, departments and firms behind the ground-breaking developments that change the way we do business for the better. The company, with its innovative software portal Vocal WordWatch, has earned two titles, “Recognised Leaders in Workforce Optimisation Solutions – UK” and “Best for Call Retrieval & Replay Technology – UK”. Continue reading Business Systems among the 2016 Technology Innovator Awards Winners

Marketing technology business secures £10m investment from Smedvig Capital to fuel international growth and reinforce its leadership position in Call Tracking

PRESS RELEASE: Infinity Tracking Ltd (“Infinity”) one of the fastest growing marketing technology businesses in the UK, and a market leader in call tracking announced that it has secured £10 million of funding from Smedvig Capital. Call tracking evolved from the need to identify which online marketing campaign investment delivers real sales. Infinity enables clients to track calls from their website and analyse exactly which marketing activity resulted in which sales and optimises the chance of those sales closing. Continue reading Marketing technology business secures £10m investment from Smedvig Capital to fuel international growth and reinforce its leadership position in Call Tracking

Genesys Achieves Microsoft Gold Partner Status

PRESS RELEASE: Genesys announced its status as a Microsoft Gold Partner. The flagship Genesys Customer Experience Platform is now certified for Skype for Business Server 2015, further strengthening the company’s collaboration with Microsoft and demonstrating the Genesys commitment to provide deeply integrated customer experience and unified communications solutions. Continue reading Genesys Achieves Microsoft Gold Partner Status