Security Benefit strengthens sales team with NewVoiceMedia’s communications platform

NewVoiceMedia announced that Security Benefit, a leader in the U.S. retirement savings market, has deployed ContactWorld for Sales to support its team. With ContactWorld for Sales, Security Benefit will take advantage of functionality such as click-to-dial, call-recording and performance tracking, all within Salesforce. Continue reading Security Benefit strengthens sales team with NewVoiceMedia’s communications platform

Twilio Introduces Voice Insights for Building High Quality Calling in Web and Mobile Applications

PRESS RELEASE: Twilio announced Voice Insights, API accessible network and device metrics that enable developers to build consistent call quality into their applications. With Voice Insights, developers can now monitor network and device performance during WebRTC calls and programmatically adjust application response to varying network and device conditions. Continue reading Twilio Introduces Voice Insights for Building High Quality Calling in Web and Mobile Applications

Noetica Opens New Durham Office to Support Growing Client-Base of Contact Centres

PRESS RELEASE: Noetica – the call centre technology company, announced that it has opened a new office in Durham to provide project management, support and infrastructure services to its growing client-base in the North of England and Scotland. The Durham office is led by Noetica’s new IT Director, Neil Rushton, who has spent the past 15 years working in contact centres. Continue reading Noetica Opens New Durham Office to Support Growing Client-Base of Contact Centres

Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award for Fourth Consecutive Year

PRESS RELEASE: Noble Systems has received the Frost & Sullivan 2016 Market Share Leadership Award for the North American Outbound Dialing Systems market. The award marks the fourth consecutive year that Noble has been ranked as the market leader. Noble’s key performance drivers of depth of innovation, reliability of service, and strength of offering continue to set the company apart from other vendors. Continue reading Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award for Fourth Consecutive Year

What Motivates Government to Provide Better Customer Service?

BLOG: by Robin Steis, Sales Director at Interactive Intelligence… For the most part, government has no competition. Have a great idea and need a patent? You’ll need to submit it to the U.S. Patent & Trade Office. Remodeling your home? You’ll need a permit from your city’s zoning office. And if you’re negotiating late fees for your federal taxes, you’ll be talking with the IRS. Continue reading What Motivates Government to Provide Better Customer Service?