Clarabridge Announces Fall Platform Updates at C3 Europe

PRESS RELEASE: Clarabridge announced a series of important updates to its platform at its second annual C3 Europe customer experience conference. As the worlds of Customer Experience Management and Social Customer Service continue to converge, Clarabridge is moving towards further integration with the dedicated Clarabridge CX Suite. Continue reading Clarabridge Announces Fall Platform Updates at C3 Europe

IT Service Provider Avoyant increases customer assurance levels with IR Prognosis for UC

PRESS RELEASE: IR announced that next generation IT service management provider Avoyant has chosen IR Prognosis for Unified Communications and IR Testing Solutions to proactively monitor and manage their customers’ unified communications solutions and help reduce the number and severity of availability incidents by 30 percent year on year. Continue reading IT Service Provider Avoyant increases customer assurance levels with IR Prognosis for UC

Intelecom UK continues year on year growth with new customers, a new team and real-time product enhancements

PRESS RELEASE: Intelecom UK announced year-on-year sales growth of 96% and a series of new customer wins in the last 12 months. Another successful year follows product releases during 2016 which saw WebRTC softphone capabilities, structured instant messaging for Web Chat and standard integration to Oracle’s Siebel CRM and Unified Service Desk for Microsoft Dynamics CRM added to the core product. Continue reading Intelecom UK continues year on year growth with new customers, a new team and real-time product enhancements

NewVoiceMedia named Most Innovative Call Centre Solutions Company in 2016 Technology Awards

NewVoiceMedia has been named Most Innovative Call Centre Solutions Company in the TMT News 2016 Technology Awards. Winners represent the technology industry’s most pioneering organisations, individuals, products and services. Continue reading NewVoiceMedia named Most Innovative Call Centre Solutions Company in 2016 Technology Awards

Clarabridge Announces Customer Experience Champion Award Winners for EMEA

Clarabridge held its Clarabridge Customer Connections (C3) event in Europe where the winners of its Customer Experience Champion (CXC) Awards for the Europe, Middle East and Africa (EMEA) region were announced. Spanning a variety of industries, the winners have all demonstrated innovation, leadership and measurable results with their customer experience programmes. Continue reading Clarabridge Announces Customer Experience Champion Award Winners for EMEA