FLSmidth Selects Fuze to Transform Business Communications for 11,000 Global Employees

PRESS RELEASE: Fuze (formerly ThinkingPhones) announces a new contract with FLSmidth A/S, one of the largest engineering companies in the world, to deliver a new business communication solution to 11,000 employees, across a single, cloud platform. The new Fuze solution replaces Skype for Business and brings together FLSmidth’s disparate communication systems, including 27 separate PBXs, into one global, Unified Communications as a Service (UCaaS) platform, integrating all voice, video, messaging, and collaboration. Continue reading FLSmidth Selects Fuze to Transform Business Communications for 11,000 Global Employees

Aspect Software named #1 Global Workforce Management solution vendor by Pelorus Associates; market leader since 2006

PRESS RELEASE: Aspect Software announced that Pelorus Associates, an independent market research and consulting company, has named Aspect the leading global workforce management vendor in its 2016 World Contact Center Workforce Management Systems Market report. According to the report, Aspect has the largest share with 25.9 per cent of the global workforce management market. Over the past ten years when Pelorus conducted these studies Aspect has consistently ranked number one in market share. Continue reading Aspect Software named #1 Global Workforce Management solution vendor by Pelorus Associates; market leader since 2006

Training Your Staff to be Effective at Live Chat

BLOG by Carolyn Blunt… Are you using live chat in your business? If you’re not already, you should think about it soon. Live chat is a quick and easy option for customers to access support when online. According to Forrester, the use of live chat as a channel for customer service has risen from 38% in 2009 to 58% in 2014, which is a compound annual growth rate of 8.8% over that time. Continue reading Training Your Staff to be Effective at Live Chat