Matt Duffy becomes Markerstudy Group Contact Centre Manager

Matt Duffy, Contact Centre Manager, Markerstudy Group
Matt Duffy, Contact Centre Manager, Markerstudy Group

PRESS RELEASE: Matt Duffy has been promoted to Group Contact Centre Manager within the Markerstudy Group of Companies and is now responsible for driving forward operations, technology and staff development within the department. Graham Partlow, his predecessor, has taken up the position of Head of Projects within the group. Continue reading Matt Duffy becomes Markerstudy Group Contact Centre Manager

NICE Introduces EVOLVE WFM: The First Cloud Based Solution Offering Enterprise-grade Scalability to SMB Contact Centres

PRESS RELEASE: NICE announced the release of the market’s first continuous delivery workforce management solution, EVOLVE WFM. The cloud-based solution brings NICE’s leading enterprise-class workforce management technologies to the small- to mid-sized contact center market. EVOLVE WFM offers a set of sophisticated tools for automated scheduling and real-time adherence to help organizations handle the complexities of the modern contact center environment in a simple manner. Continue reading NICE Introduces EVOLVE WFM: The First Cloud Based Solution Offering Enterprise-grade Scalability to SMB Contact Centres

The Crown Commercial Service turns to IP Integration to Lower Costs and Streamline Procurement

PRESS RELEASE: IP Integration announced that the Crown Commercial Service (CCS), who works with over 17,000 customer organisations in the public sector to provide these organisations services from more than 5,000 suppliers, will work with IP Integration to centrally manage the procurement of common goods and services through an integrated commercial function at the heart of the government. Continue reading The Crown Commercial Service turns to IP Integration to Lower Costs and Streamline Procurement

Five9 Enables NexRep to Scale Volunteer Phone Capacity to Support Stand Up To Cancer Fundraising Telecast

PRESS RELEASE: Five9 announced that it donated the use of its industry leading cloud platform to enable its customer, NexRep, a virtual call center operator, to quickly scale it’s contact center to support Stand Up To Cancer’s fifth biennial televised fundraising event. Continue reading Five9 Enables NexRep to Scale Volunteer Phone Capacity to Support Stand Up To Cancer Fundraising Telecast

AudioCodes and AVST Collaborate on Unified Communications Productivity

PRESS RELEASE: AudioCodes announced it is collaborating with AVST. The joint effort improves productivity and reduces complexity for organizations looking to maximize the potential of their unified communications environment. AudioCodes’ CloudBond 365 and SmartTAP recording solution have been tested alongside AVST’s CX-E suite for compatibility with Skype for Business. Combined, the result is a powerful, enterprise-class solution for Skype for Business. Continue reading AudioCodes and AVST Collaborate on Unified Communications Productivity