NewVoiceMedia Launches Industry-leading Global Call Routing Architecture to Optimise Contact Centre Management and Customer Experience

NewVoiceMedia announced a new, industry-leading global call routing architecture that will dramatically raise the bar on call quality for organisations running contact centres in multiple geographies. This platform enhancement will optimise contact centre management and operations, while ensuring the highest quality customer experience across the world. Continue reading NewVoiceMedia Launches Industry-leading Global Call Routing Architecture to Optimise Contact Centre Management and Customer Experience

VimpelCom and Cisco Jasper Introduce Smart Connectivity for Business Customers

PRESS RELEASE: Cisco and VimpelCom Group, a leading global provider of telecommunications and digital services headquartered in Amsterdam and serving over 200 million customers, announced that VimpelCom has selected Cisco Jasper to be the Smart Connectivity management platform across its network operator properties globally. The partnership is aimed at enhancing commercial opportunities internationally for the business-to-business segment. Continue reading VimpelCom and Cisco Jasper Introduce Smart Connectivity for Business Customers

Intelecom Selects GENBAND’s WebRTC Gateway Solution to Integrate CRM Software and Voice Environments

PRESS RELEASE: GENBAND™ announced that Intelecom is leveraging GENBAND’s WebRTC Gateway (formerly SPiDR) to enhance its flagship “Contact Centre” solution with real-time communications. The new capabilities allow agents to interact with customers in context, helping to streamline service delivery. Continue reading Intelecom Selects GENBAND’s WebRTC Gateway Solution to Integrate CRM Software and Voice Environments

Elitetele.com provide cloud-based unified communications for Aldermore Bank

PRESS RELEASE: Aldermore bank have become one of Europe’s leading alternative banks and technology has played a crucial role in the businesses growth and success. Elite have been working with Aldermore bank for over 5 years and we were recently featured in the European Business Review magazine which celebrated Aldermore’s customer centric technology strategy. Continue reading Elitetele.com provide cloud-based unified communications for Aldermore Bank

Elitetele.com to expand its sales and marketing team with £1 million investment

PRESS RELEASE: Elitetele.com’s sales and marketing team have had another hugely successful year, achieving significant organic growth with new business sales up 30% year on year. We want to be the leading provider of IT and unified communications’ solutions, and we know our people are key to achieving this. Continue reading Elitetele.com to expand its sales and marketing team with £1 million investment