Stefanini responds to artificial intelligence trend with launch of cognitive computing platform Sophie

PRESS RELEASE: Stefanini has responded to the increasing importance of artificial intelligence with the launch of its cognitive computing platform, Sophie, which can automate a broad range of business and IT services. The launch of Sophie follows three years of research and development and a pilot project for clients in Brazil.

Contact Centre CLUB

It underlines Stefanini’s commitment to delivering people and technology innovations that generate real business value.

Sophie was fully developed in Stefanini’s R&D labs and is able to automate knowledge work such as granting and revoking permissions, without any human intervention, understand natural language and generate and evaluate hypotheses that can turn data into solutions.

Stefanini is continuing to invest in and develop Sophie, which can be delivered in the cloud or on premise and interacts with various channels including social networks, web, mobile, Microsoft Lync and other platforms.

Manuel Frade, CEO EMEA at Stefanini, says: “Sophie is an exciting launch for us and has significant potential as we continue to invest in and develop the solution. The launch of Sophie further underlines our readiness to respond to key trends in the market and innovate in order to improve our clients’ businesses.”

The launch of Sophie follows technology research firm Gartner predicting that autonomics-based managed services and cognitive platforms will fuel a significant reduction in the cost of IT services by automating repetitive tasks currently handled by humans. Gartner’s analysts have predicted how this trend will shape the business landscape and foresee that 20 percent of business content will be authored by machines by 2018.

“Industry experts and our own analysis of the market show how important cognitive computing platforms are set to become and the value they can deliver for our clients. The launch of Sophie offers us an important early advantage and sets us up well to invest in delivering a cutting-edge offering as platforms of this type become increasingly important,” Manuel Frade concludes.