LiveOps Cloud Named a TMC 2016 Communications Solutions Products of the Year Award Winner

PRESS RELEASE: LiveOps Cloud announced that its next-generation platform, CxEngage, has been named a 2016 Communications Solutions Products of the Year. The TMC Award honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last twelve months. Continue reading LiveOps Cloud Named a TMC 2016 Communications Solutions Products of the Year Award Winner

Growth of Webhelp Continues with Launch of Webhelp Nordic

Webhelp, has confirmed the acquisition of top Nordic customer relationship management firm, GoExcellent, announced in June, has been completed. The company will now be rebranded as Webhelp Nordic. Webhelp Nordic brings an additional nine centres and 1,700 people across Sweden, Finland, Norway and Denmark to Webhelp, as well as additional expertise in the technology, media and telecoms sectors. Continue reading Growth of Webhelp Continues with Launch of Webhelp Nordic

Bulgarian-Based Sofica Group Rebrands as TeleTech

PRESS RELEASE: TeleTech announced that Bulgarian-based Sofica Group has rebranded as TeleTech. Since being acquired by TeleTech in 2014, Sofica Group has made valuable improvements to its business and completed a smooth transition from a business process outsourcing company to one focused on customer experience management. Continue reading Bulgarian-Based Sofica Group Rebrands as TeleTech