Overcoming digital customer engagement challenges by delivering the omni-channel experience your customers now demand

matt-hooper-headBLOG: Consumers’ love affair with mobile technology has changed their behavior and led to an explosion in digital interactions. Matt Hooper, SVP, from cloud communications digital customer engagement specialist IMImobile looks at why contact centres need to support 9 different channels from 2017, and how they can do this seamlessly. Continue reading Overcoming digital customer engagement challenges by delivering the omni-channel experience your customers now demand

BroadSoft Acquires VoIP Logic

BroadSoft has acquired VoIP Logic, a wholesale provider of BroadWorks-based cloud communications services to internet and other service providers in the US. VoIP Logic has been successful in growing its customer base by offering an attractive cloud wholesale offer to its customers. This cloud model will be added to the BroadSoft BroadCloudⓇ portfolio and addresses the needs of service providers who want greater control of their platform. Continue reading BroadSoft Acquires VoIP Logic

Choosewell Health Insurance Powers Salesforce with Omnichannel customer interaction platform by Vocalcom

PRESS RELEASE: Choosewell, a leading Australian health insurance comparison service announced that it will deploy a Vocalcom Omnichannel customer interaction platform by Quality Connex for its customer communications’ channels. Continue reading Choosewell Health Insurance Powers Salesforce with Omnichannel customer interaction platform by Vocalcom

BrightCurrent powers the clean energy revolution with NewVoiceMedia’s inside sales platform

NewVoiceMedia announced that BrightCurrent, the only retail sales agency dedicated exclusively to clean energy, has fully mobilised its team with ContactWorld for Sales. As a result of increased sales efficiency and improved pickup rates, BrightCurrent has expanded its team’s productivity to handle a 350 percent increase in lead volume. Continue reading BrightCurrent powers the clean energy revolution with NewVoiceMedia’s inside sales platform