Magnetic North rebrands as West

Leading provider of cloud-based contact centre solutions, Magnetic North announces that it will be rebranded under the “West” name. Magnetic North was acquired in November 2015 by West Corporation, a global provider of communication and network infrastructure solutions. The rebranding reflects West’s extended product offering to the UK market and enhanced global position in leading the industry transition to cloud-based contact centres. Continue reading Magnetic North rebrands as West

Maintel’s integration of Azzurri takes shape

PRESS RELEASE: Maintel announces an important update to the integration of Azzurri Communications following the acquisition in May this year. As of today, the business will trade under the single brand of “Maintel” and will begin to operate as a single integrated business across all functions of sales, operations and finance. Also from today, Maintel will introduce an updated web presence, with all customers accessing a single Maintel customer portal. Continue reading Maintel’s integration of Azzurri takes shape

Plantronics Partners With RingCentral to Deliver a Superior Communications Experience to Businesses

PRESS RELEASE: Plantronics announced a partnership with RingCentral, a leading provider of enterprise cloud communications and collaboration solutions. Designed to improve worker flexibility and productivity, this partnership provides integrated solutions that simplify business communications, powered by software, while ensuring superior call quality. Continue reading Plantronics Partners With RingCentral to Deliver a Superior Communications Experience to Businesses

Lost Calls No More: Cyara Delivers Unique Call Recording and Analysis Technology

PRESS RELEASE: Reliable service call recording is no longer a matter of chance. Cyara now offers an alternative. With Cyara’s new Agent Call Recording product, businesses can now test for the existence and quality of a call’s recording in their database and are thereby able to more tightly manage the quality of customer service and adhere to cross-industry compliance standards. Continue reading Lost Calls No More: Cyara Delivers Unique Call Recording and Analysis Technology