Webhelp Expands Social Expertise with Acquisition of Social Content Moderation Firm Netino

Webhelp, has announced the acquisition of top social content moderation company, Netino. Headquartered in Paris, France, Netino specialises in monitoring social conversations and ensuring appropriate responses on a round the clock basis. With operators situated across the globe and speaking more than 10 different languages, Netino can offer clients the choice of location and language that best meets their needs to ensure conversations online involving their brand are appropriate and achieving their objectives, while at the same time dealing with inappropriate or negative comments immediately and robustly. Continue reading Webhelp Expands Social Expertise with Acquisition of Social Content Moderation Firm Netino

Teleopti releases a Schedule Gadget for Cisco Finesse™

PRESS RELEASE: Teleopti announced the release of an integrated schedule gadget for the Cisco Finesse Unified Desktop solution, used by agents and managers across the world. Cisco Finesse allows contact center agents to work on a wide variety of applications with an intuitive, clear and customizable “cockpit” view. Continue reading Teleopti releases a Schedule Gadget for Cisco Finesse™

inContact Unveils Newest Release of Agent for Salesforce on the Salesforce AppExchange

PRESS RELEASE: inContact announced the latest version of the inContact Agent for Salesforce on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Continue reading inContact Unveils Newest Release of Agent for Salesforce on the Salesforce AppExchange

Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40 languages

PRESS RELEASE: Teleopti announced that the world’s largest online car rental service Rentalcars.com is using the company’s strategic Workforce Management technology to create efficient, flexible schedules for nearly 800 sales and customer service advisors to provide a round-the-clock multilingual service to customers in 169 countries. Continue reading Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40 languages

HSBC leads £5m co-investment in Vizolution with Finance Wales

Bill Safran, CEO of Vizolution.
Bill Safran, CEO of Vizolution.

PRESS RELEASE: Vizolution announced that it has received £5m in new equity investment to drive product development and international growth. Vizolution is a leading SaaS customer experience tech company, whose omni-channel solutions are used by some of the largest UK financial services, telco and utility companies to streamline their customer journeys. Continue reading HSBC leads £5m co-investment in Vizolution with Finance Wales

Zendesk Opens Office in India to Help Businesses Build Better Customer Relationships

PRESS RELEASE: Zendesk announced it is opening an office in India. Former Hewlett Packard Enterprise executive KT Prasad has been hired as Country Sales Director to lead a local team based in Bengaluru. Zendesk has also signed three local partners to support its growth in India: Cloudcover, Powerupcloud and Virtuos. Continue reading Zendesk Opens Office in India to Help Businesses Build Better Customer Relationships