UK insurers beat US for digital customer experience

PRESS RELEASE: Despite the growth of digital channels, US insurers seem to be stuck in an analogue world, unable to respond accurately, quickly or consistently to customer queries asked via the web, email, Twitter, Facebook or chat, according to new research from multichannel customer engagement software provider Eptica. Continue reading UK insurers beat US for digital customer experience

Moxie Concierge Now Available on the IBM THINK Marketing

Moxie Software announced the availability of Moxie Concierge on THINK Marketing, a new one-stop destination for marketers to gain knowledge, learn skills and ultimately drive a digital transformation within their business. Moxie Concierge is used in retail, travel, high tech, and financial services enterprises to increase customer conversions and retention by intelligently engaging customers via self-service, chat and email throughout the online customer journey. Continue reading Moxie Concierge Now Available on the IBM THINK Marketing

eGain appoints Maureen Ellenberger as Senior Advisor

PRESS RELEASE: eGain announced that it has brought on board Maureen Ellenberger as Senior Advisor. Formerly Director of Veterans Relationship Management at the Department of Veterans Affairs (VA), Maureen will bring industry-specific insights to guide solution and business development for eGain in the healthcare sector. Continue reading eGain appoints Maureen Ellenberger as Senior Advisor