Calabrio Launches Platform for the Modern Multichannel Contact Centre

PRESS RELEASE: Calabrio announced its Calabrio ONE multitenant cloud platform, providing omnichannel contact centers with the freedom to deploy workforce optimization (WFO) software in the cloud, on-premises or as a hybrid approach without sacrificing functionality or ease-of-use. Contact centers today are experiencing their own digital transformation and are deploying multichannel support and service options for customers, including web, chat, email, voice calls, social media and mobile interactions. Continue reading Calabrio Launches Platform for the Modern Multichannel Contact Centre

Red Box and Bloomberg Partner to Provide Comprehensive Record Keeping and Trade Reconstruction Services for Financial Compliance

Red Box Recorders, a leader in voice recording technology and services, announced a global partnership with Bloomberg Vault, Bloomberg’s enterprise compliance platform, to help financial organizations adhere to record-keeping requirements mandated by global regulations. Red Box technology records voice conversations over phone, turret and mobile devices on behalf of more than 500 financial firms globally. Continue reading Red Box and Bloomberg Partner to Provide Comprehensive Record Keeping and Trade Reconstruction Services for Financial Compliance

Agilisys ‘knows’ about customer service

Agilisys is delighted to announce its partnership with Knowledge Powered Solutions (KPS), an independent software vendor specializing in automated information management solutions. The additional functionality builds on the work Agilisys already does to help improve productivity and reduce operational costs within public sector contact centres, outsourcing and web self-service environments to help meet the challenge of reduced budgets and increased demand from citizens. Continue reading Agilisys ‘knows’ about customer service

Atos announces financial services expansion as it secures Aegon contract

PRESS RELEASE: Atos UK&I announced it has secured a thirteen year contract with life and pensions provider Aegon to deliver its protection business processes. The company also unveiled plans to significantly grow its Business Process Services (BPS) financial services sector business line in the UK&I. Continue reading Atos announces financial services expansion as it secures Aegon contract

Level 3 Announces Executive Appointments

PRESS RELEASE: Level 3 Communications named Andrew Dugan Chief Technology Officer, and Atilla Tinic Chief Information Officer, effective immediately. Dugan has been with Level 3 since 1998 and has served as interim lead for the Global Technology and IT Organization since June 2016. Tinic joined Level 3 in 2014 as part of the tw telecom acquisition and had been with the company since 2004. His former role was Senior Vice President of IT. Continue reading Level 3 Announces Executive Appointments