Lloyds Banking Group to introduce anti-fraud tech to protect its 30M customers

PRESS RELEASE: Lloyds Banking Group is set to become the first organisation in Europe to introduce new state of the art fraud prevention technology, helping protect its 30 million customers from telephone fraudsters. The patented Phoneprinting™ technology, developed by call centre fraud experts Pindrop, creates an “audio fingerprint” of each call by analysing 147 unique call features – such as location, background noise, number history and call type – to highlight unusual activity, identify potential fraud and stop criminal callers. There is no need for customers to provide any additional information. Continue reading Lloyds Banking Group to introduce anti-fraud tech to protect its 30M customers

Noetica Launches Voice Platform Built Purely for Contact Centres

PRESS RELEASE: Noetica – the leading customer interaction software specialist, today launched the Noetica Voice Platform (NVP™), delivering ACD, IVR, voice recording, quality management and billing, in a telephony solution built purely for the use of contact centres. NVP™ is a new platform which can be deployed either on premise or in the cloud, that frees contact centres from the requirement of an enterprise PBX and radically cuts the cost of inbound, outbound and blended telephony. Continue reading Noetica Launches Voice Platform Built Purely for Contact Centres

Swyx launches Conference Manager technology to support collaboration for mobile/flexible working

The world of work has become more flexible and mobile, leading to changes in the way we communicate. Staff travel more frequently, work from home and across multiple locations. A telephone or audio conference represents an ideal platform for staff and customers to collaborate over long distances. Continue reading Swyx launches Conference Manager technology to support collaboration for mobile/flexible working

Automated Voice & Data Solutions (AVDS) Partners with Vidyo to Offer Enhanced Video Interactions for Improved Customer Service

PRESS RELEASE: AVDS, a leading provider of the Interactive Intelligence Customer Interaction Center® (CIC) all-in-one customer engagement software suite, and Vidyo, a leader in embedded video communications, have announced an integration between CIC and Vidyo’s Web-based, high-definition video conferencing solution. Continue reading Automated Voice & Data Solutions (AVDS) Partners with Vidyo to Offer Enhanced Video Interactions for Improved Customer Service

Gtech Sweeps Five-Star Customer Service with Avaya IP Office

PRESS RELEASE: Grey Technology (Gtech) has implemented Avaya’s IP Office solution. With profits tripling in the past year, the Worcester-based company – founded by the former Head of Product Development at Vax – wanted to meet rising demand, maintain its rapid growth and enhance the customer experience. Continue reading Gtech Sweeps Five-Star Customer Service with Avaya IP Office

Capita provides medical call centre and clinical triage support software for Allianz Turkey

PRESS RELEASE: Capita Healthcare Decisions is to provide clinician led call centre software to international insurance and asset management company, Allianz, for its medical assistance call centre operations in Turkey. Capita’s partnership with Allianz Turkey builds on previous success in supporting private healthcare organisations, including insurance companies and their service providers globally. Continue reading Capita provides medical call centre and clinical triage support software for Allianz Turkey

Leading Global Appliance Manufacturer Selects Jacada Visual IVR to Improve Self-Service as Part of Digital Initiative

PRESS RELEASE: Jacada announced that one of the largest suppliers of appliances in the world has chosen Jacada Visual IVR to add efficiency to the customer experience, while creating time and cost savings for the contact center. The appliance manufacturing giant will implement Jacada Visual IVR in a manner that will enable consumers to schedule, reschedule, and cancel appliance delivery and installation with ease through a “no-app-needed” visual interface. Continue reading Leading Global Appliance Manufacturer Selects Jacada Visual IVR to Improve Self-Service as Part of Digital Initiative

Fusion Selected as Single Source for the Cloud by Leading Financial Services Institution

PRESS RELEASE: Fusion announced that it has been selected to provide a fully integrated suite of advanced cloud solutions to a major financial services company that provides payment processing solutions and applications to financial institutions and businesses nationwide. The three year, $250,000 contract converges cloud voice and data solutions provided over Fusion’s advanced cloud services platform and provides access to the cloud, delivering secure network connectivity with automatic failover for built-in business continuity. Continue reading Fusion Selected as Single Source for the Cloud by Leading Financial Services Institution

Equinity and Dekra named Finalists for the European Contact Centre and Customer Service Awards

PRESS RELEASE: Business Systems (UK) Ltd announced that two of its customers, leading business process services provider Equiniti, and business performance optimisation specialist Dekra, have been selected as finalists in the European Contact Centre and Customer Service Awards (ECCCSA) competition. Equiniti and Dekra were awarded finalist positions in the ‘Best Deployment of Customer Insight’ and ‘Most Effective Learning and Development Programme’ categories respectively. Continue reading Equinity and Dekra named Finalists for the European Contact Centre and Customer Service Awards