The Webcare Company Focuses on Social Media as 21st Century’s Dominant Customer Service and Sales Channel

Ludo Raedts of The Webcare Company
Ludo Raedts of The Webcare Company

PRESS RELEASE: A consortium of investors has acquired the social customer engagement business of CX Company. The acquisition, which includes the company’s Amsterdam-based Digital Customer Engagement Centre, creates a new company that’s 100% focused on providing social customer engagement services to national and international clients, as social media strengthens its position as the No.1 channel of choice for the millennium generation. Continue reading The Webcare Company Focuses on Social Media as 21st Century’s Dominant Customer Service and Sales Channel

CX Company to Invest €4 Million to Fuel Expansion of its Digital Customer Engagement Technology Business in Europe

Dirk Jan Dokman, CEO CX Company
Dirk Jan Dokman, CEO CX Company

PRESS RELEASE: CX Company, whose DigitalCX customer engagement platform supports more than 100 million digital customer interactions for over 30 clients in 17 countries, has announced that it will invest €4 million to accelerate its bid for leadership in Europe’s fast-growing digital customer engagement market. Continue reading CX Company to Invest €4 Million to Fuel Expansion of its Digital Customer Engagement Technology Business in Europe

Webhelp Creates 80 New Jobs in Falkirk

Webhelp, has announced plans to recruit an additional 80 people at its Falkirk site by the end of 2016. The new roles are part of an exciting commitment to the company’s UK headquarters, which will see Falkirk become a centre of excellence in customer experience. The work has come from an existing long standing client who is trusting Webhelp with the customer experience and sales around a raft of exciting new product launches. Continue reading Webhelp Creates 80 New Jobs in Falkirk

Rose-Hulman Institute of Technology’s Homework Hotline Deploys Interactive Intelligence Customer Engagement Cloud Solution

PRESS RELEASE: Rose-Hulman Institute of Technology’s Homework Hotline has deployed the omnichannel customer engagement cloud solution, PureCloud Engage℠, from Interactive Intelligence Group Inc. The Homework Hotline uses PureCloud Engage to support 40 student tutors, who provide free math and science tutoring via voice, chat and email sessions. Continue reading Rose-Hulman Institute of Technology’s Homework Hotline Deploys Interactive Intelligence Customer Engagement Cloud Solution

PSCU Selects Qlik to Help Support Strategy for Service Delivery Excellence

PRESS RELEASE: Qlik®, announced that PSCU has deployed Qlik Sense® to drive greater efficiencies across the service organization. By leveraging Qlik Sense, PSCU is able to aggregate large amounts of operational performance data from various sources such as frontline applications, databases and surveys. Continue reading PSCU Selects Qlik to Help Support Strategy for Service Delivery Excellence

inContact Announces Third Major 2016 Release of Award-Winning Customer Interaction Cloud

PRESS RELEASE: inContact announced the details of its third major release of Customer Interaction Cloud for 2016, version 16.3. Highlights include a modern new interface that unifies and simplifies contact center administration across omnichannel routing and workforce optimization, and adds advanced analytics to provide deep insights into customer experience and agent performance – creating a single, proven solution that is as reliable and scalable as it is cost-effective and flexible. Continue reading inContact Announces Third Major 2016 Release of Award-Winning Customer Interaction Cloud