Redpalm Enhances Client Engagement with Via’s Advanced Call Routing Solution

PRESS RELEASE: Redpalm Technology Services, the IT specialist, has deployed an advanced and innovative call flow and routing system to improve customer satisfaction and operational efficiency when handling inbound phone calls. The bespoke routing solution forms part of the company’s new cloud-based unified communications (UC) platform from VIA. Continue reading Redpalm Enhances Client Engagement with Via’s Advanced Call Routing Solution

Santa Clara Unified School District Moves its Communications Infrastructure to the Cloud with RingCentral

PRESS RELEASE: RingCentral announced the addition of the Santa Clara Unified School District as a RingCentral customer. Located among major multinational high-tech companies in Silicon Valley, Santa Clara Unified School District is committed to progress, and innovative technology in education is a top priority across its 28 locations and to its nearly 2,000 district administrators, faculty, and staff members. Continue reading Santa Clara Unified School District Moves its Communications Infrastructure to the Cloud with RingCentral

Fuze Reimagines User Experience for Business Communications

PRESS RELEASE: Fuze released a new user interface that brings together voice, video, and messaging into a single, unique app, reimagining how people interact in the workplace and redefining unified communications (UC). The new user interface features a best-of-breed, enterprise-grade platform supported by a high degree of quality, reliability, security, and analytics demanded by today’s businesses. Continue reading Fuze Reimagines User Experience for Business Communications

Phone scams are rising dramatically in the UK, according to Hiya

PRESS RELEASE: Scam calls designed to steal money from victims are increasing in the UK, according to data released by Hiya, the call-blocking and caller ID company. The UK leads Europe in the highest percentage of nuisance calls, at a significant 13%. Immediately to follow are Spain and Sweden with 11% and 8%, respectively. Continue reading Phone scams are rising dramatically in the UK, according to Hiya