[Early Bird Rate Available + Hotel Room Included] National Business Improvement Summit: Digital Customer Service & Support

“By Far The Best Knowledge-share Event For Customer-centric Leaders”

An early bird rate, saving 20%, is available for the National Business Improvement Summit: Digital Customer Service & Support on November 23rd in Ealing, West London.

This rate is available for delegate places purchased on or before October 23rd. Continue reading [Early Bird Rate Available + Hotel Room Included] National Business Improvement Summit: Digital Customer Service & Support

allpay signs with Eckoh to secure telephone payments

Public sector bill payment services provider, allpay has chosen Eckoh to secure customer payments made over the telephone. In addition, allpay and Eckoh have entered into a partnership that will resell CallGuard to allpay’s clients. allpay provides bill payment services, primarily to the public sector and handles £5 billion a year across 50 million transactions. Continue reading allpay signs with Eckoh to secure telephone payments

Mitel Enables Seamless Smartphone and Business Phone Integration

Mitel® announced its latest advancement and integration capabilities for the collaborative enterprise. The 6900 series of enterprise-class business phones feature Bluetooth integration, wireless contact sync and WiFi* capabilities to enhance the communications experience. High-resolution color screens enable an interactive experience that gives every user an executive experience. Continue reading Mitel Enables Seamless Smartphone and Business Phone Integration

TeleTech Technology Introduces New Managed Services Offerings

PRESS RELEASE: TeleTech Technology (comprised of eLoyalty and TSG) announced that it has released new Managed Services offerings, bridging the technology resource gap for organizations with complex contact center and unified communications (UC) environments. TeleTech Technology Managed Services offers three new tiers of service ranging from basic break/fix maintenance all the way up to system-wide management. Continue reading TeleTech Technology Introduces New Managed Services Offerings

[24]7 Strengthens Executive Team with Two Key Appointments

[24]7 announced the appointment of two key members of its executive team. Joe Eskew, who previously served as vice president, worldwide sales for virtualization at Oracle has been named Chief Revenue Officer, and George Haddad, formerly chief human resources officer at Veritas Technologies LLC, has been named Worldwide Head of Human Resources. Continue reading [24]7 Strengthens Executive Team with Two Key Appointments

Water market opening boosts growth for Echo

PRESS RELEASE: The opening of the retail water market next April – which sets to increase competition in the industry by allowing businesses to select their water supplier for the first time – is boosting growth for outsourcer Echo Managed Services, as it expands its employee base by nearly 40 staff to support increased client demand in this area. Continue reading Water market opening boosts growth for Echo

Callback Integration Improves Customer Value and ROI

PRESS RELEASE: A new report released by Virtual Hold Technology (VHT) confirms callback is key to boosting customer satisfaction. The survey was conducted by Tech Validate, an independent research organization. It found that 86 percent of companies surveyed using VHT callback saw improvements to customer loyalty tied to implementing callback. Continue reading Callback Integration Improves Customer Value and ROI

iQor to Acquire Asurion’s Customer Support Operations in Five U.S. Locations

PRESS RELEASE: iQor announced that it has entered into an agreement to acquire a portion of Asurion’s customer support operations. The scope of the agreement includes facilities in Altoona, PA; Crestview, FL; Klamath Falls, OR; Meridian, MS; and Tupelo, MS. In addition, more than 2,300 customer support associates and other professionals at these facilities will transition to iQor. Continue reading iQor to Acquire Asurion’s Customer Support Operations in Five U.S. Locations