dnata Selects Avaya to Drive Digital Transformation in Customer Experience

PRESS RELEASE: dnata, one of the world’s largest air services providers and a member of Emirates Group, announced it has selected Avaya as a strategic technology partner to power its customer service digital transformation strategy. In the UK, dnata is the parent company of prestigious travel brands including Travel Republic and Hogg Robinson. Continue reading dnata Selects Avaya to Drive Digital Transformation in Customer Experience

London Borough of Bromley signs two-year contract extension with Liberata

PRESS RELEASE: Liberata, the business process innovation company announced that its contract with the London Borough of Bromley has been extended until March 2020. The two-year extension, worth a potential £22m, will see Liberata continue to deliver and digitally transform a number of council services; as Bromley seeks to achieve savings whilst enhancing overall service delivery. Continue reading London Borough of Bromley signs two-year contract extension with Liberata

Unify enhance Contact Centre offering with Optymyse

PRESS RELEASE: SJS Solutions’ Agent Information System, Optymyse, has now been accredited as part of Unify’s Technology Partner Program. The solution can now be offered as part of Unify’s world class contact centre solution, OpenScape Contact Centre. Unify has found that many OpenScape Contact Centre customers rely on up to date and accurate information and reporting for both contact centre agents and managers. Continue reading Unify enhance Contact Centre offering with Optymyse

Enacomm Announces ViA 3500, Next-Generation IVR Dashboard for Quicker, More Informed Decision Making to Optimize Consumer Self-Service Experience

PRESS RELEASE: Enacomm, Inc., a leading provider of intelligent customer interactions technology, announced the release of Virtual Interactive Analyst (ViA) 3500, an Interactive Voice Response (IVR) reporting, monitoring and alerting application offering organizations a complete view of their phone self-service system effectiveness. Continue reading Enacomm Announces ViA 3500, Next-Generation IVR Dashboard for Quicker, More Informed Decision Making to Optimize Consumer Self-Service Experience