Solgari launches enhanced user application suite to provide businesses with seamless end-to-end cloud communications

Solgari has launched a number of key additional user application features to its cloud telephony and business communications suite. The modular Software-as-a-Service (SaaS) platform unifies all communication capabilities into a single platform, enabling cloud communications delivered to all devices, users and locations. Businesses are empowered with increased flexibility around contact management and deployment, while ensuring compliance with increasingly stringent regulations. Continue reading Solgari launches enhanced user application suite to provide businesses with seamless end-to-end cloud communications

IPsoft Launches Amelia Mobile Application, Expands User Experience and Access to Artificial Intelligence

IPsoft announced the launch of an Amelia mobile application for iPhone and Android devices. The mobile version of IPsoft’s Amelia cognitive agent will enable companies globally to provide a cross-channel customer service experience to their end users. Continue reading IPsoft Launches Amelia Mobile Application, Expands User Experience and Access to Artificial Intelligence

WorkFlex Solutions and Verint Announce Technology Relationship

PRESS RELEASE: WorkFlex Solutions LLC, an industry leader in intelligent empowerment solutions for contact centers, and Verint® announced a technical relationship that provides advanced integration between the Verint Enterprise Workforce Management™ (WFM) and WorkFlex Intelligent Intraday Automation® solutions. Continue reading WorkFlex Solutions and Verint Announce Technology Relationship

FairPoint Communications now offers Cloud Contact Center Application

PRESS RELEASE: FairPoint Communications announced the launch of its Cloud Contact Center application. This advanced call center management solution leverages Voice over IP (VoIP) technology to provide the tools necessary to manage a modern customer service operation that meets the evolving needs of today’s consumers. Continue reading FairPoint Communications now offers Cloud Contact Center Application

Avaya Delivers the Future of UC with Avaya Equinox: Simple, Contextual, User Defined

PRESS RELEASE: Avaya announced a new platform for business communications that fulfills the long-sought promise of unified communications. Avaya Equinox delivers streamlined, mobile-first communications within the applications and browsers employees “live in” for their work. Customizable through the Avaya Breeze™ Client SDK by vertical industry or worker requirements, Avaya Equinox is supported on desktop or mobile devices, and available out-of-the box on the elegant, all-glass Avaya Vantage device. Continue reading Avaya Delivers the Future of UC with Avaya Equinox: Simple, Contextual, User Defined