Solgari launches enhanced user application suite to provide businesses with seamless end-to-end cloud communications

Solgari has launched a number of key additional user application features to its cloud telephony and business communications suite. The modular Software-as-a-Service (SaaS) platform unifies all communication capabilities into a single platform, enabling cloud communications delivered to all devices, users and locations. Businesses are empowered with increased flexibility around contact management and deployment, while ensuring compliance with increasingly stringent regulations. Continue reading Solgari launches enhanced user application suite to provide businesses with seamless end-to-end cloud communications

IPsoft Launches Amelia Mobile Application, Expands User Experience and Access to Artificial Intelligence

IPsoft announced the launch of an Amelia mobile application for iPhone and Android devices. The mobile version of IPsoft’s Amelia cognitive agent will enable companies globally to provide a cross-channel customer service experience to their end users. Continue reading IPsoft Launches Amelia Mobile Application, Expands User Experience and Access to Artificial Intelligence

WorkFlex Solutions and Verint Announce Technology Relationship

PRESS RELEASE: WorkFlex Solutions LLC, an industry leader in intelligent empowerment solutions for contact centers, and Verint® announced a technical relationship that provides advanced integration between the Verint Enterprise Workforce Management™ (WFM) and WorkFlex Intelligent Intraday Automation® solutions. Continue reading WorkFlex Solutions and Verint Announce Technology Relationship

FairPoint Communications now offers Cloud Contact Center Application

PRESS RELEASE: FairPoint Communications announced the launch of its Cloud Contact Center application. This advanced call center management solution leverages Voice over IP (VoIP) technology to provide the tools necessary to manage a modern customer service operation that meets the evolving needs of today’s consumers. Continue reading FairPoint Communications now offers Cloud Contact Center Application

Avaya Delivers the Future of UC with Avaya Equinox: Simple, Contextual, User Defined

PRESS RELEASE: Avaya announced a new platform for business communications that fulfills the long-sought promise of unified communications. Avaya Equinox delivers streamlined, mobile-first communications within the applications and browsers employees “live in” for their work. Customizable through the Avaya Breeze™ Client SDK by vertical industry or worker requirements, Avaya Equinox is supported on desktop or mobile devices, and available out-of-the box on the elegant, all-glass Avaya Vantage device. Continue reading Avaya Delivers the Future of UC with Avaya Equinox: Simple, Contextual, User Defined

Talkdesk is Working with Shopify to Support Rapid Growth and Scale Customer Support

PRESS RELEASE: Talkdesk announced that Shopify, a multichannel ecommerce platform designed for small and medium-sized businesses, has selected Talkdesk to power its real-time customer service operations. By working with Talkdesk, Shopify can more easily scale to support its more than 300,000 merchants in over 150 countries. Continue reading Talkdesk is Working with Shopify to Support Rapid Growth and Scale Customer Support

Whitestar Chooses Altitude Software to Optimize Customer Experience

PRESS RELEASE: Altitude Software announced that Whitestar Asset Solutions, a leading independent loan servicing and advisory platform in Portugal, is implementing its solutions to optimize customer interactions within its integrated asset management solutions to investors and originators. Continue reading Whitestar Chooses Altitude Software to Optimize Customer Experience

Interactive Intelligence Customer Engagement Solutions Now Available on G-Cloud 8

PRESS RELEASE: Interactive Intelligence Group has announced that its PureCloud Engage℠ and Communications as a Service (CaaS) solutions are available on G-Cloud 8, the latest G-Cloud Framework. Public sector organisations can now deploy PureCloud Engage and CaaS on a ‘pay-as-you-use’ basis via G-Cloud 8, providing flexibility whilst minimising costs. Continue reading Interactive Intelligence Customer Engagement Solutions Now Available on G-Cloud 8

LiveOps Cloud Becomes Serenova, Simplifies Customer Experience

LiveOps Cloud, a leading contact center-as-a-service (CCaaS) provider, revealed a new corporate identity with the introduction of Serenova. Serenova represents the company’s contact center heritage while also signaling the market’s evolution towards simpler, brighter customer experiences that drive revenue, retention, and loyalty. Continue reading LiveOps Cloud Becomes Serenova, Simplifies Customer Experience

Ansaback joins Direct Response Contact Centre Group

PRESS RELEASE: On 9th September, 2016 it was announced that Direct Response Contact Centres Limited (DRCC) would be purchasing Ansaback, outsourced contact centre and CallScripter, agent scripting solution, both based in Ipswich, Suffolk. The ensuing three weeks entailed a number of conditions being met and getting the green light from the shareholders. Continue reading Ansaback joins Direct Response Contact Centre Group