World’s first Apple Pay payment performed via telephone

PRESS RELEASE: Eckoh and Worldpay, a leader in global payments, have performed the world’s first Apple Pay payment via a telephone voice call. This breakthrough proof of concept by Eckoh and innovation partner Worldpay, will enable telephone based payments to be taken via Apple Pay. Until now, Apple Pay has been used to pay for goods via face to face point of sale, online or in app. For the first time ever, this innovation from Eckoh and Worldpay will allow callers to pay for products and services over the phone using Apple Pay from their Apple device. Continue reading World’s first Apple Pay payment performed via telephone

CafeX to Deliver Omnichannel Customer Engagement within Microsoft Dynamics 365

CafeX Communications® has been selected as Microsoft’s preferred solution provider for real-time customer assistance within Microsoft Dynamics 365 for Customer Service. The strategic effort features a joint development roadmap as well as go-to-market collaboration to ensure ongoing and proactive integration of CafeX’s omnichannel capabilities within Dynamics 365. Continue reading CafeX to Deliver Omnichannel Customer Engagement within Microsoft Dynamics 365

iAdvize launches ibbü in the UK to connect online shoppers with knowledgeable peers

PRESS RELEASE: iAdvize, the European leader in conversational commerce, today announces the launch of its on-demand pool of experts, ibbü, in the UK. ibbü provides brands advanced software and a pool of experts to chat to customers who visit their website at any time, which ultimately enhances customer experience and boosts sales for brands in a variety of sectors. Continue reading iAdvize launches ibbü in the UK to connect online shoppers with knowledgeable peers

TelStrat Introduces Engage WFO SaaS™

PRESS RELEASE: TelStrat announced Engage WFO SaaS™, a subscription-based managed service, hosted by TelStrat or its provider partners, and integrating with customers’ existing premise UC platforms or Unified Communications as a Service (UCaaS) solutions. Engage WFO SaaS offers reliable and secure call recording and WFO services with quick and easy deployment worldwide. Continue reading TelStrat Introduces Engage WFO SaaS™

Symmetrics Announces General Availability of Symmetrics Data Broker

PRESS RELEASE: Symmetrics Business Intelligence announced the general availability of the Symmetrics Data Broker, a revolutionary new reporting platform that unifies real-time, historical, and contact detail data streams within a single, “big data” architecture. The new platform is currently in use by key customers in North America and Europe. Continue reading Symmetrics Announces General Availability of Symmetrics Data Broker

QVC Japan Ltd. Leverages Verint Solutions to Enhance Quality Assurance and the Customer Experience

PRESS RELEASE: Verint® announced that QVC Japan Ltd., a leading Japanese television shopping channel company, is leveraging Verint Workforce Optimization™ in its in-country contact centers to drive operational improvements, as well as enhance the quality of calls and productivity of its customer service agents. QVC is also using and benefitting from Verint Speech Analytics™, which continues to play an important role in its focus on customer engagement. Continue reading QVC Japan Ltd. Leverages Verint Solutions to Enhance Quality Assurance and the Customer Experience

LivePerson, Google open new AdWords click-to-message ad extensions to large enterprises

liveperson_logoLivePerson is the first company to launch a way for large brands to use the AdWords click-to-message ad extension. The ad extension, rolling out generally in the coming weeks, lets consumers message an advertiser via SMS, directly from a pay-per-click ad. LivePerson makes this work for large enterprises by routing these messages intelligently to the brand’s sales and service professionals on its LiveEngage platform. Continue reading LivePerson, Google open new AdWords click-to-message ad extensions to large enterprises

Unify’s New OpenScape Business ‘Pay As You Go’ Offers Flexible Payment Model for SMEs with Predictable Recurring Revenue for Partners

PRESS RELEASE: Unify, the Atos brand for communications software and services, announced OpenScape Business Pay As You Go for small to medium sized organizations (SMEs) looking to enable superior communication, collaboration and new ways of working for employees, as well as greater cost flexibility and lower initial investment when compared with traditional CAPEX pricing models. Continue reading Unify’s New OpenScape Business ‘Pay As You Go’ Offers Flexible Payment Model for SMEs with Predictable Recurring Revenue for Partners