Sitel awarded with the CRC Gold Award for its Customer Retention and loyalty service for Orange

PRESS RELEASE: Esmeralda Mingo, Managing Director of Sitel in Spain, received the CRC Gold Award in a ceremony celebrated on October 5th, 2016, at the Presidential Balcony of the Santiago Bernabeu Stadium, Madrid, within the framework of the 17th Expo Customer Relationship, a key event for companies of outsourcing services industry. Continue reading Sitel awarded with the CRC Gold Award for its Customer Retention and loyalty service for Orange

Intelecom introduces latest enhancements to its cloud-based contact centre solution with improved security features and Web Chat functionality

PRESS RELEASE: Intelecom Group AS has announced the latest enhancements to its multi-channel cloud-based contact centre solution. As an ISO 90001 and ISO 27001 certified, PCI DSS compliant organisation, quality and information security management are top priorities for Intelecom. The new security features build additional resilience into the contact centre environment with the introduction of two-factor authentication and an IP address whitelist for logon. At the same time, new Web Chat functionality underlines Intelecom’s ongoing commitment to improving real-time interactions for next generation customer service. Continue reading Intelecom introduces latest enhancements to its cloud-based contact centre solution with improved security features and Web Chat functionality

New Plantronics solutions helps customer services centers evolve seamlessly and cost-effectively

PRESS RELEASE: Plantronics announced MDA100 QD, uniquely designed to solve the communications challenges associated with transitioning from desk phones to softphone-based telephony and Unified Communications in call-intensive environments such as customer service centers. As a simple, intuitive switch, it enables customer service representatives (CSRs) to manage audio from different sources without changing headsets, and focus on delivering exceptional customer experiences without distraction. Continue reading New Plantronics solutions helps customer services centers evolve seamlessly and cost-effectively

Lexalytics Simplifies and Improves Text Analytics for the Enterprise with New Machine Learning (ML) Capabilities and Feature Set

PRESS RELEASE: Lexalytics® announced that it has bolstered the machine learning capabilities of its Salience text analytics platform, making it easier for data analysts and scientists to train their Salience software to deliver actionable insights from data sources. In addition, Salience 6.2 now enables professionals in social media marketing, voice of the employee, voice of the customer and customer experience management to more accurately analyze email communications as well as text that includes the latest emojis. Continue reading Lexalytics Simplifies and Improves Text Analytics for the Enterprise with New Machine Learning (ML) Capabilities and Feature Set

Altitude and Comways Partner to Deliver New Contact Center Solutions for High Growth Companies in Benelux

PRESS RELEASE: Altitude and Comways are announcing a strengthened partnership in Benelux to focus on providing a new generation of flexible, easy to use, contact center solutions in the cloud. Altitude’s partnership with Comways has a great track record improving the performance of leading companies in Benelux – such as Sodexo, Intrum Justitia, Euroconsumers and SNCB – through the implementation of customer engagement strategies and advanced Altitude contact center solutions. Continue reading Altitude and Comways Partner to Deliver New Contact Center Solutions for High Growth Companies in Benelux